Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

wont start

  • 8 replies
  • 52 have this problem
  • 5 views
  • Last reply by Shawn

shodobe
shodobe
more options

I have been using Mozilla for quite awhile and suddenly this past week it will not load. You click on the icon and nothing happens. I deleted it and re-installed it and it still won't work. My IE works just fine and Mozilla works well on my other computer. I have run virus programs, registry programs, RegCure, PC Tools, etc...... I checked to see if the files were still there and they are. I am perplexed on why this won't work. Any ideas? Thank you

I have been using Mozilla for quite awhile and suddenly this past week it will not load. You click on the icon and nothing happens. I deleted it and re-installed it and it still won't work. My IE works just fine and Mozilla works well on my other computer. I have run virus programs, registry programs, RegCure, PC Tools, etc...... I checked to see if the files were still there and they are. I am perplexed on why this won't work. Any ideas? Thank you

All Replies (8)

Shawn
Shawn
  • Moderator
more options

See Firefox won't start - find solutions and Browser will not start up - Mozillazine KB

shodobe
shodobe Question owner
more options

The problem also is I get no error replies so I don't know why this is happening. I click on the icon and either nothing happens or I get a small little box with a minimize and close buttons and nothing else.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Your above posted system details show outdated plugin(s) with known security and stability risks.

  • Next Generation Java Plug-in 1.6.0_14 for Mozilla browsers

Update the Java plugin to the latest version.

Shawn
Shawn
  • Moderator
more options

One of your add-ons might be the culprit. Try running Firefox in Diagnose Firefox issues using Troubleshoot Mode. If that solves the problem, see Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems and possibly Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems

shodobe
shodobe Question owner
more options

It will not open in safe mode, I tried that.

Shawn
Shawn
  • Moderator
more options

Have you tried creating a new profile? Your profile stores the settings you made in Firefox. In some cases a new profile may need to be created to correct a problem.

Using the Profile Manager, create a new profile. If you can start Firefox with the new profile, see Recovering important data from an old profile.

shodobe
shodobe Question owner
more options

I tried this and it said Firefox has crashed and it will send a report. I can not even change my profile.

Shawn
Shawn
  • Moderator
more options

To fix problems caused by corrupt files in the installation folder, perform a clean install. This will not affect bookmarks, settings, or history.

  1. Hold down the Windows logo key and press R to bring up the Run dialog.
  2. Type %PROGRAMFILES% (or %PROGRAMFILES(x86)% on 64-bit Windows and press OK.
  3. Right click on the Mozilla Firefox folder and press Rename.
  4. Type in a new name, such as Old Firefox
  5. Press Yes to confirm the name change
  6. Install Firefox normally from http://www.mozilla.com

Can you provide me with your Crash ID? This can help me find the cause of your crash.

Inside Firefox -https://support.mozilla.com/en-US/kb/Firefox+crashes?bl=n&s=firefox%2520crashes#Getting_help_with_your_crash

Outside Firefox -https://support.mozilla.com/en-US/kb/Firefox+crashes+when+you+open+it#Getting_your_crash_report

Modified by Shawn