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Can't access the bookmarks backup file I created on my external harddrive from my desktop to restore on my laptop.

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I created a firefox bookmarks backup file from my desktop computer on my external USB hard drive so that I could transfer them to my laptop. I go to "organize bookmarks" on my laptop, choose "restore", "choose file", navigate to the external drive. All the regular folders display, but the backup bookmarks file does not display. It's there when I open the drive in windows explorer. Why isn't it there in the restore bookmarks window?

I created a firefox bookmarks backup file from my desktop computer on my external USB hard drive so that I could transfer them to my laptop. I go to "organize bookmarks" on my laptop, choose "restore", "choose file", navigate to the external drive. All the regular folders display, but the backup bookmarks file does not display. It's there when I open the drive in windows explorer. Why isn't it there in the restore bookmarks window?