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Firefox 3.6.8 (and 4.0b) is crashing every time I load Gmail.

Posted

I navigate to Gmail in FF 3.6.8 or 4.0 and log in. The site begins to load but after about 3 seconds it crashes the browser. The crash appears to be tied to the calendar sidebar widget loading, but that may just be a coincidence of the timing.

I have uninstalled and reinstalled Firefox 3.6.8. That didn't help.

I loaded Firefox in safe mode, disabled / uninstalled all the plug-ins and that didn't help.

So I installed 4.0 to see if that would fix it and it hasn't.

I am on a Dell XPS 1530 with Windows Vista.

I navigate to Gmail in FF 3.6.8 or 4.0 and log in. The site begins to load but after about 3 seconds it crashes the browser. The crash appears to be tied to the calendar sidebar widget loading, but that may just be a coincidence of the timing. I have uninstalled and reinstalled Firefox 3.6.8. That didn't help. I loaded Firefox in safe mode, disabled / uninstalled all the plug-ins and that didn't help. So I installed 4.0 to see if that would fix it and it hasn't. I am on a Dell XPS 1530 with Windows Vista.

Additional System Details

Crash ID

bp-ad3a314b-ca5d-4e7f-abee-5c66c2100810

Installed Plug-ins

  • Shockwave Flash 10.0 r42
  • Java(TM) Platform SE binary

Application

  • User Agent: Mozilla/5.0 (Windows; Windows NT 6.0; rv:2.0b2) Gecko/20100720 Firefox/4.0b2

More Information

Add-ons: testpilot@labs.mozilla.com:1.0,{972ce4c6-7e08-4474-a285-3208198ce6fd}:4.0b2
BuildID: 20100720190347
CrashTime: 1281452214
EMCheckCompatibility: true
FramePoisonBase: 00000000f0de0000
FramePoisonSize: 65536
InstallTime: 1281451455
ProductName: Firefox
ReleaseChannel: beta
SecondsSinceLastCrash: 39
StartupTime: 1281452203
Theme: classic/1.0
Throttleable: 1
URL: https://www.google.com/calendar/mgadget?v=fdb2b406636e1f3cff1c5d7e660f59eb&container=gm&view=default&lang=en&country=CA&authuser=0&rpctoken=64tyyeotf216&libs=js%2Fcore%3Adynamic-height%3Aflash%3Agoogle.contentmatch%3Agoogle.debug%3Agoogle.waitforload%3Alocked-domain%3Aoauthpopup%3Arpc%3Asecurity-token%3Asetprefs%3Askins%3Aviews.js%3Aauth-refresh&parent=https%3A%2F%2Fmail.google.com%2Fhtml&up_calendarColors=(%23A32929%2C%232952A3%2C%230D7813)&up_calendarFeeds=(shawnsaulnier%2540gmail.com%2Cgeoffrey.macdougall%2540gmail.com%2Cen.canadian%2523holiday%2540group.v.calendar.google.com)&up_dateFormat=0&up_firstDay=0&up_hideAgenda=0&up_showDatepicker=false&up_showEmptyDays=0&up_showExpiredEvents=true&up_timeFormat=1%3A00pm&mid=0&st=e%3DAA6WCYb6bN3Epq2oFVJEZ4G0aYTbN1U5mbzcmfbQm46Pd5dRyUKk9GD7fGR%252BdAIb1uzL56Np3gYPDvR8RS%252FVr8ybEAU3bMoLzI3S73O%252BnOoeKNwYEKsDhuxHVC%252BpYdrCwH5x0wT73Usy%26c%3Dgm
Vendor: Mozilla
Version: 4.0b2
This report also contains technical information about the state of the application when it crashed.

Morbus 135 solutions 2340 answers

If you loaded safe mode and ticked Disable all add-ons at startup, and it still has the same problem (if you didn't tick it, please try it), can you please try it in a new (temporary) Firefox profile and see if the issue is still present? See this article to know how to create a new Firefox profile. Please report back the results.

If you loaded [http://support.mozilla.com/en-US/kb/Safe+Mode safe mode] and ticked ''Disable all add-ons'' at startup, and it still has the same problem (if you didn't tick it, please try it), can you please try it in a new (temporary) Firefox profile and see if the issue is still present? See [http://support.mozilla.com/en-US/kb/Managing+profiles this article] to know how to create a new Firefox profile. Please report back the results.