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Error message appear when creating new bookmarks

  • 3 replies
  • 19 have this problem
  • 15 views
  • Last reply by yamaraion

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When creating new bookmarks a pop-up window appear with the following info: unload: [Exception..."Component retyrned failure code:0x80004005 (NS_ERROR_FAILURE) [nsIObserverService.removeObserver]" nsresult:"0x80004005 (NS_ERROR_FAILURE)" location: "JS frame:: chrome://trustchecker/content/trustchecker.js:: anonymous:: line 955" data:no]

The bookmark is saved at the bottom of the list but it is not possible to select folder to store bookmark. How do I fix this problem?

Chosen solution

I believe Trust Checker is part of Zone Alarm, to test this try disabling the Zone Alarm add-ons in Firefox to see if you can then create new bookmarks.

To disable extensions: Click the Tools menu and then select Add-ons . The Add-ons window appears.

  1. In the Add-ons window, click the Extensions panel. The list of installed extensions appears.
  2. Click the name of an extension in the list to select it.
  3. Click Disable to disable the selected extension.
  4. Click Restart Firefox .

If it does turn out to be the Zone Alarm extension causing the problem, check for any updates to Zone Alarm, if none you could report the issue to them.

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All Replies (3)

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Chosen Solution

I believe Trust Checker is part of Zone Alarm, to test this try disabling the Zone Alarm add-ons in Firefox to see if you can then create new bookmarks.

To disable extensions: Click the Tools menu and then select Add-ons . The Add-ons window appears.

  1. In the Add-ons window, click the Extensions panel. The list of installed extensions appears.
  2. Click the name of an extension in the list to select it.
  3. Click Disable to disable the selected extension.
  4. Click Restart Firefox .

If it does turn out to be the Zone Alarm extension causing the problem, check for any updates to Zone Alarm, if none you could report the issue to them.

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It does not do it every time I try to save a Bookmark AND Bookmark save always works if I retry the save after the error message.

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I think the culprit is the new Zone Alarm Security Engine Add-On in FF. I have disabled it and am having no problems (yet) with bookmarking.