Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Download items, ex: picture, mp3, movies, any files when it reaches 100% complete downloads it will disappear automatically, it just happened 2days ago, was fine before.

  • 1 reply
  • 11 have this problem
  • 4 views
  • Last reply by cor-el

AnonymousUser
AnonymousUser
more options

Hi there,

When Download items, ex: picture, mp3, movies, any files (doesn’t matter the file size) when it reaches 100% complete downloads it will disappear automatically in the download list and on the actual file location, I’ve try to copy and paste when the file reach 98%99% and I'll quickly copy the file, but the original 100% file will just disappear, it just happened 2days ago, was fine before.

Also I have been trying to relocate the download file and location, but it still happened, disappearing, so could not download anything at the moment, even for a small little picture.


Please assist in the matter, will be much appreciate, thank you very much! 

Regards,

Firefox support user


This happened

Every time Firefox opened

== when file reaches 100% complete downloads

Hi there, When Download items, ex: picture, mp3, movies, any files (doesn’t matter the file size) when it reaches 100% complete downloads it will disappear automatically in the download list and on the actual file location, I’ve try to copy and paste when the file reach 98%99% and I'll quickly copy the file, but the original 100% file will just disappear, it just happened 2days ago, was fine before. Also I have been trying to relocate the download file and location, but it still happened, disappearing, so could not download anything at the moment, even for a small little picture. Please assist in the matter, will be much appreciate, thank you very much!  Regards, Firefox support user == This happened == Every time Firefox opened == when file reaches 100% complete downloads

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

It is possible that your anti-virus software is corrupting the downloaded files or otherwise interfering with downloading files by Firefox. You can try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes downloading work. Do not forget to re-enable the scanning in your anti-virus software after you are finished with downloading and installing. .......... See http://kb.mozillazine.org/Unable_to_save_or_download_files (Disable virus scanning in Firefox preferences - Windows)