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Cannot import bookmarks from Safari on a Mac because "import" under the file menu is grayed out.

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  • Last reply by cor-el

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To import bookmarks from Safari on a Mac following the instructions for the import wizard, I am to select "import" under the Firefox file menu, but "import" is grayed out, so I cannot select it.

To import bookmarks from Safari on a Mac following the instructions for the import wizard, I am to select "import" under the Firefox file menu, but "import" is grayed out, so I cannot select it.

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  • Make sure that you not run Firefox in Private Browsing - Use Firefox without saving history mode. In Private Browsing mode some menu items are disabled (grayed) and features like visited links and disabled and not available.
  • You are in Private Browsing mode if you see "Tools > Stop Private Browsing", possibly grayed.

See Private Browsing - Use Firefox without saving history and http://kb.mozillazine.org/Issues_related_to_Private_Browsing .....

  • You enter Private Browsing mode if you select: Tools > Options > Privacy > History: Firefox will: "Never Remember History"
  • To see all History settings, choose: Tools > Options > Privacy, choose the setting Firefox will: Use custom settings for history
  • Uncheck: [[ ] "Automatically start Firefox in a private browsing session"

See also #Always_start_Firefox_in_a_private_browsing_session|Always start Firefox in a private browsing session