X
Tap here to go to the mobile version of the site.

Support Forum

What does: "A license has expired on the Proxy, and your request is not permitted: "The SGOS license has expired" " mean?

Posted

I have an intermittent problem with trying to access www.google.co.uk and www.google.com, I just can't seem to access the sites and get the message:

A license has expired on the Proxy, and your request is not permitted: "The SGOS license has expired" == I have tried restarting both my laptop and my ADSL router-modem, but to no avail. Yesterday, I had no problem accessing either site, this just seems to have started this morning.

I do not seem to have this problem with any other web sites, including popular ones such as Facebook, Twitter, Yahoo! or BBC News.

URL of affected sites

http://www.google.co.uk and http://www.google.com

I have an intermittent problem with trying to access www.google.co.uk and www.google.com, I just can't seem to access the sites and get the message: A license has expired on the Proxy, and your request is not permitted: "The SGOS license has expired" <u></u>== I have tried restarting both my laptop and my ADSL router-modem, but to no avail. Yesterday, I had no problem accessing either site, this just seems to have started this morning. I do not seem to have this problem with any other web sites, including popular ones such as Facebook, Twitter, Yahoo! or BBC News. == URL of affected sites == http://www.google.co.uk and http://www.google.com

Additional System Details

Installed Plug-ins

  • -getplusadobe15235
  • np-mswmp
  • 6.0.12.69
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Default Plug-in
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe PDF Plug-In For Firefox and Netscape "9.3.3"
  • BrowserPlus -- Improve your browser! -- http://browserplus.yahoo.com/
  • Shockwave Flash 10.1 r53
  • 4.0.50524.0
  • 1.4
  • Google Update
  • Next Generation Java Plug-in 1.6.0_20 for Mozilla browsers

Application

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-GB; rv:1.9.2.3) Gecko/20100401 YFF35 Firefox/3.6.3 ( .NET CLR 3.5.30729; .NET4.0C) Creative ZENcast v2.01.01

More Information

Application Basics
Name
Firefox
Version
3.6.3
Profile Directory
Open Containing Folder
Installed Plugins
about:plugins
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
Adobe DLM (powered by getPlus(R))
1.5.2.35
true
British English Dictionary
1.19
true
en-GB@dictionaries.addons.mozilla.org
Echofon
1.9.6.4
true
twitternotifier@naan.net
Java Console
6.0.13
true
Java Console
6.0.15
true
Java Console
6.0.16
true
Java Console
6.0.17
true
McAfee SiteAdvisor
3.1
true
Microsoft .NET Framework Assistant
1.2.1
true
{20a82645-c095-46ed-80e3-08825760534b}
Personas
1.5.3
true
personas@christopher.beard
Read It Later
2.0.6
true
isreaditlater@ideashower.com
Yahoo! Toolbar
2.1.2.20100119091315
true
{635abd67-4fe9-1b23-4f01-e679fa7484c1}
Yahoo! UK&Ireland Toolbar and Extras
1.4
false
toolbar_extras@uk.yahoo.com
Skype extension for Firefox
4.2.0.5198
true
Java Console
6.0.20
true
Google Gears
0.5.36.0
true
{000a9d1c-beef-4f90-9363-039d445309b8}
Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.history_expire_days.mirror
180
browser.places.importBookmarksHTML
false
browser.places.importDefaults
false
browser.places.leftPaneFolderId
-1
browser.places.migratePostDataAnnotations
false
browser.places.smartBookmarksVersion
2
browser.places.updateRecentTagsUri
false
browser.startup.homepage
http://uk.yahoo.com/
browser.startup.homepage_override.mstone
rv:1.9.2.3
extensions.lastAppVersion
3.6.3
general.useragent.extra.microsoftdotnet
( .NET CLR 3.5.30729; .NET4.0C)
general.useragent.extra.zencast
Creative ZENcast v2.01.01
keyword.URL
http://uk.search.yahoo.com/search?fr=mcafee&p=
network.cookie.prefsMigrated
true
places.last_vacuum
1279288474
print.print_printer
HP Officejet J6400 series
print.printer_HP_Officejet_J6400_series.print_bgcolor
false
print.printer_HP_Officejet_J6400_series.print_bgimages
false
print.printer_HP_Officejet_J6400_series.print_command
print.printer_HP_Officejet_J6400_series.print_downloadfonts
false
print.printer_HP_Officejet_J6400_series.print_edge_bottom
0
print.printer_HP_Officejet_J6400_series.print_edge_left
0
print.printer_HP_Officejet_J6400_series.print_edge_right
0
print.printer_HP_Officejet_J6400_series.print_edge_top
0
print.printer_HP_Officejet_J6400_series.print_evenpages
true
print.printer_HP_Officejet_J6400_series.print_footercenter
print.printer_HP_Officejet_J6400_series.print_footerleft
&PT
print.printer_HP_Officejet_J6400_series.print_footerright
&D
print.printer_HP_Officejet_J6400_series.print_headercenter
print.printer_HP_Officejet_J6400_series.print_headerleft
&T
print.printer_HP_Officejet_J6400_series.print_headerright
&U
print.printer_HP_Officejet_J6400_series.print_in_color
true
print.printer_HP_Officejet_J6400_series.print_margin_bottom
0.5
print.printer_HP_Officejet_J6400_series.print_margin_left
0.5
print.printer_HP_Officejet_J6400_series.print_margin_right
0.5
print.printer_HP_Officejet_J6400_series.print_margin_top
0.5
print.printer_HP_Officejet_J6400_series.print_oddpages
true
print.printer_HP_Officejet_J6400_series.print_orientation
0
print.printer_HP_Officejet_J6400_series.print_pagedelay
500
print.printer_HP_Officejet_J6400_series.print_paper_data
9
print.printer_HP_Officejet_J6400_series.print_paper_height
11.00
print.printer_HP_Officejet_J6400_series.print_paper_size_type
0
print.printer_HP_Officejet_J6400_series.print_paper_size_unit
1
print.printer_HP_Officejet_J6400_series.print_paper_width
8.50
print.printer_HP_Officejet_J6400_series.print_reversed
false
print.printer_HP_Officejet_J6400_series.print_scaling
1.00
print.printer_HP_Officejet_J6400_series.print_shrink_to_fit
true
print.printer_HP_Officejet_J6400_series.print_to_file
false
print.printer_HP_Officejet_J6400_series.print_unwriteable_margin_bottom
0
print.printer_HP_Officejet_J6400_series.print_unwriteable_margin_left
0
print.printer_HP_Officejet_J6400_series.print_unwriteable_margin_right
0
print.printer_HP_Officejet_J6400_series.print_unwriteable_margin_top
0
print.printer_\\SQUALL7\HP_Photosmart_8200_Series.print_bgcolor
false
print.printer_\\SQUALL7\HP_Photosmart_8200_Series.print_bgimages
false
print.printer_\\SQUALL7\HP_Photosmart_8200_Series.print_command
print.printer_\\SQUALL7\HP_Photosmart_8200_Series.print_downloadfonts
false
print.printer_\\SQUALL7\HP_Photosmart_8200_Series.print_edge_bottom
0
print.printer_\\SQUALL7\HP_Photosmart_8200_Series.print_edge_left
0
print.printer_\\SQUALL7\HP_Photosmart_8200_Series.print_edge_right
0
print.printer_\\SQUALL7\HP_Photosmart_8200_Series.print_edge_top
0
print.printer_\\SQUALL7\HP_Photosmart_8200_Series.print_evenpages
true
print.printer_\\SQUALL7\HP_Photosmart_8200_Series.print_footercenter
print.printer_\\SQUALL7\HP_Photosmart_8200_Series.print_footerleft
&PT
print.printer_\\SQUALL7\HP_Photosmart_8200_Series.print_footerright
&D
print.printer_\\SQUALL7\HP_Photosmart_8200_Series.print_headercenter
print.printer_\\SQUALL7\HP_Photosmart_8200_Series.print_headerleft
&T
print.printer_\\SQUALL7\HP_Photosmart_8200_Series.print_headerright
&U
print.printer_\\SQUALL7\HP_Photosmart_8200_Series.print_in_color
true
print.printer_\\SQUALL7\HP_Photosmart_8200_Series.print_margin_bottom
0.5
print.printer_\\SQUALL7\HP_Photosmart_8200_Series.print_margin_left
0.5
print.printer_\\SQUALL7\HP_Photosmart_8200_Series.print_margin_right
0.5
print.printer_\\SQUALL7\HP_Photosmart_8200_Series.print_margin_top
0.5
print.printer_\\SQUALL7\HP_Photosmart_8200_Series.print_oddpages
true
print.printer_\\SQUALL7\HP_Photosmart_8200_Series.print_orientation
0
print.printer_\\SQUALL7\HP_Photosmart_8200_Series.print_pagedelay
500
print.printer_\\SQUALL7\HP_Photosmart_8200_Series.print_paper_data
9
print.printer_\\SQUALL7\HP_Photosmart_8200_Series.print_paper_height
11.00
print.printer_\\SQUALL7\HP_Photosmart_8200_Series.print_paper_size_type
0
print.printer_\\SQUALL7\HP_Photosmart_8200_Series.print_paper_size_unit
1
print.printer_\\SQUALL7\HP_Photosmart_8200_Series.print_paper_width
8.50
print.printer_\\SQUALL7\HP_Photosmart_8200_Series.print_reversed
false
print.printer_\\SQUALL7\HP_Photosmart_8200_Series.print_scaling
1.00
print.printer_\\SQUALL7\HP_Photosmart_8200_Series.print_shrink_to_fit
true
print.printer_\\SQUALL7\HP_Photosmart_8200_Series.print_to_file
false
print.printer_\\SQUALL7\HP_Photosmart_8200_Series.print_unwriteable_margin_bottom
0
print.printer_\\SQUALL7\HP_Photosmart_8200_Series.print_unwriteable_margin_left
0
print.printer_\\SQUALL7\HP_Photosmart_8200_Series.print_unwriteable_margin_right
0
print.printer_\\SQUALL7\HP_Photosmart_8200_Series.print_unwriteable_margin_top
0
privacy.cpd.cookies
false
privacy.cpd.sessions
false
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.timeSpan
4
security.enable_ssl2
true
security.enable_tls
false
security.warn_viewing_mixed
false

Question owner

Exactly the same problem.

My ISP is Tiscali (TalkTalk) in the UK.

All 4 laptops in the household are having same problem both with Firefox and Internet Explorer

Exactly the same problem. My ISP is Tiscali (TalkTalk) in the UK. All 4 laptops in the household are having same problem both with Firefox and Internet Explorer

Question owner

I'm with TalkTalk/Tiscali (originally Tiscali) too.

I've just sent a message to their tech support describing the problem in depth, but if you're having the same problem, then this suggests that it really isn't our fault and it's something they've done wrong.

Bloody ISPs.

I'm with TalkTalk/Tiscali (originally Tiscali) too. I've just sent a message to their tech support describing the problem in depth, but if you're having the same problem, then this suggests that it really isn't our fault and it's something they've done wrong. Bloody ISPs.

Question owner

Okay, now in the last few minutes I can get on Google again and search, but as I said, this problem is intermittent, so it may come back.

It's like someone pressed a button somewhere.

I'm not saying this problem is resolved until I get an answer from TalkTalk (Tiscali).

Okay, now in the last few minutes I can get on Google again and search, but as I said, this problem is intermittent, so it may come back. It's like someone pressed a button somewhere. I'm not saying this problem is resolved until I get an answer from TalkTalk (Tiscali).

Question owner

And as soon as I posted my last reply above, the problem came back again.

I haven't changed any of my settings on my ADSL router-modem, or on my laptop. Conclusion: the ISP is fudging things up.

And as soon as I posted my last reply above, the problem came back again. I haven't changed any of my settings on my ADSL router-modem, or on my laptop. Conclusion: the ISP is fudging things up.

Question owner

And having just washed my hair, access to Google is back... but for how long?

This is def. not something I'm doing wrong.

And having just washed my hair, access to Google is back... but for how long? This is def. not something I'm doing wrong.

Helpful Reply

Same here. With tiscali as well. Any luck with their reply.

Same here. With tiscali as well. Any luck with their reply.

Question owner

Having the same problems here too, also on Tiscali/Talk Talk.

Having the same problems here too, also on Tiscali/Talk Talk.

Question owner

Same problem just can't access google this morning, then tried google adsense and that came up with the same message. Google working yesterday and so far it's the only site I can't access.

Tried updating the internet Options so as Not to use a proxy but that had no effect.

Firefox and IE both produce the same result. I'm with talktalk via the tiscali takeover. Can't see any comments on talktalk's service update page.

Same problem just can't access google this morning, then tried google adsense and that came up with the same message. Google working yesterday and so far it's the only site I can't access. Tried updating the internet Options so as Not to use a proxy but that had no effect. Firefox and IE both produce the same result. I'm with talktalk via the tiscali takeover. Can't see any comments on talktalk's service update page.

Question owner

Currently Google is working again for me, and may do so for ever more, but it seems that TalkTalk/Tiscali don't want to employ people to reply to tech support messages over the weekend.

As I've previously said, I won't class this issue as resolved until they give an answer. However, from all the replies I have seen on here, one thing is certain: this problem is not due to user error. And should anyone here try to call them up in the coming days, or if it happens again, I suggest referring them to here so that they can see that it is not down to user error, and also to stop them from putting you through a bunch of steps to improve matters when the problem is in fact on their end.

Currently Google is working again for me, and may do so for ever more, but it seems that TalkTalk/Tiscali don't want to employ people to reply to tech support messages over the weekend. As I've previously said, I won't class this issue as resolved until they give an answer. However, from all the replies I have seen on here, one thing is certain: this problem is not due to user error. And should anyone here try to call them up in the coming days, or if it happens again, I suggest referring them to here so that they can see that it is not down to user error, and also to stop them from putting you through a bunch of steps to improve matters when the problem is in fact on their end.

Question owner

And since my last reply, access to Google is once again fudged.

And since my last reply, access to Google is once again fudged.

Question owner

Just wanted to add a P.S. I've also sent a report to talktalk technical support

Just wanted to add a P.S. I've also sent a report to talktalk technical support

Question owner

Same problem here (SW England) today.

Our ISP is talktalk (previously Tiscali)

Cannot access Google or Youtube via Firefox or I.E. on either our XP Home PC (LAN), Vista Laptop or Win7 laptop both wifi).

Yahoo etc. seem to be working as usual. No problems with OE or Skype.

Our XP Pro laptop is however able to access Google using the same wifi...very strange.

Spoke with talktalk customer support who were not at all helpful, merely suggesting that we contact a computer technician.

We are baffled.

Same problem here (SW England) today. Our ISP is talktalk (previously Tiscali) Cannot access Google or Youtube via Firefox or I.E. on either our XP Home PC (LAN), Vista Laptop or Win7 laptop both wifi). Yahoo etc. seem to be working as usual. No problems with OE or Skype. Our XP Pro laptop is however able to access Google using the same wifi...very strange. Spoke with talktalk customer support who were not at all helpful, merely suggesting that we contact a computer technician. We are baffled.

Question owner

Okay, I say again that due to the number of customers affected that this is def. not something we've done wrong.

Also, Gary, I've noticed that I have intermittent access on my laptop to Google, and so you may have just done it at the right time on your laptop.

Okay, I say again that due to the number of customers affected that this is def. not something we've done wrong. Also, Gary, I've noticed that I have intermittent access on my laptop to Google, and so you may have just done it at the right time on your laptop.

Question owner

Im having the same problem!! Is it worth me contacting Tiscali?????

Im having the same problem!! Is it worth me contacting Tiscali?????

Question owner

Same problem : tiscali user now talkTalk+ silence silence. Is there an ombudsman? This is the first time this has happend. Dover area where BT still in bundles which they won't unpack. Also broadband here extraordinarily slow. Jo

Same problem : tiscali user now talkTalk+ silence silence. Is there an ombudsman? This is the first time this has happend. Dover area where BT still in bundles which they won't unpack. Also broadband here extraordinarily slow. Jo

Question owner

I agree totally with Emily, it's only affecting talktalk/tiscali customers, and it also only seems to be affecting them today. This is there problem and the only way they'll sort it out quickly is if everyone contacts them about the problem - because Gary's experience is the usual 'the customer doesn't know anything, and I only know what's in my script'

I agree totally with Emily, it's only affecting talktalk/tiscali customers, and it also only seems to be affecting them today. This is there problem and the only way they'll sort it out quickly is if everyone contacts them about the problem - because Gary's experience is the usual 'the customer doesn't know anything, and I only know what's in my script'

Question owner

can someone give me the correct phone no.for tiscali and also their email?

can someone give me the correct phone no.for tiscali and also their email?

Question owner

removed number -MJB

As to e-mail: http://www.talktalk.co.uk/information/contact-us/tiscali-product/ go down to broadband online help and go from there.

<blockquote>removed number -MJB</blockquote> As to e-mail: http://www.talktalk.co.uk/information/contact-us/tiscali-product/ go down to broadband online help and go from there.

Question owner

sorry if last reply was no good if you are originally a talk talk user.

Go to www.talktalk.co.uk and navigate through to Help, then look around sections to with customer help.

sorry if last reply was no good if you are originally a talk talk user. Go to www.talktalk.co.uk and navigate through to Help, then look around sections to with customer help.

Question owner

many thanks Emily,trying now,no surprise they are having a high volume of calls!!!

many thanks Emily,trying now,no surprise they are having a high volume of calls!!!