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Flash does not work correctly in full screen after most recent Firefox update

Posted

Issue

Firefox is having problems with certain web sites

Description

Yesterday, firefox updated itself automatically. The "what's new" screen suggested that I update Flash immediately, so I did. I had a little trouble. I eventually uninstalled Flash and re-installed with the latest version, but it is now up to date. Now flash videos will not play properly in full screen. The picture will freeze for a few seconds with the audio still playing, the screen will go blank, then the video will restart from where the audio was when the screen went blank. Sometimes Flash will crash completely and I will have to reload the page to restart the video, even not full screen. Other times I get an error message that my video driver stopped working. I have checked and my video driver is up to date.

URL of affected sites

http://www.colbertnation.com; Hulu.com; and others

Troubleshooting information

 Application Basics
       Name
       Firefox
       Version
       3.6.4
       Profile Directory
         Open Containing Folder
       Installed Plugins
         about:plugins
       Build Configuration
         about:buildconfig
 Extensions
       Name
       Version
       Enabled
       ID
       Java Console
       6.0.16
       true
        
       Skype extension for Firefox
       3.3.0.3971
       true
        
       TVU Web Player
       2,4,9,1
       true
       firefox@tvunetworks.com
       RealPlayer Browser Record Plugin
       1.1.1
       true
        
       Glasser
       3.5.2
       true
       glasser@sixxgate.com
       Java Console
       6.0.18
       true
        
       Adobe DLM (powered by getPlus(R))
       1.6.2.63
       true
        
 Modified Preferences
     Name
     Value
       accessibility.typeaheadfind.flashBar
       0
       browser.history_expire_days.mirror
       180
       browser.places.importBookmarksHTML
       false
       browser.places.smartBookmarksVersion
       2
       browser.startup.homepage
       http://www.google.com/ig
       browser.startup.homepage_override.mstone
       rv:1.9.2.4
       browser.tabs.autoHide
       true
       browser.tabs.warnOnClose
       false
       dom.max_script_run_time
       1800
       extensions.lastAppVersion
       3.6.4
       network.cookie.prefsMigrated
       true
       places.last_vacuum
       1275720932
       print.print_printer
       Microsoft XPS Document Writer
       print.printer_Microsoft_XPS_Document_Writer.print_bgcolor
       false
       print.printer_Microsoft_XPS_Document_Writer.print_bgimages
       false
       print.printer_Microsoft_XPS_Document_Writer.print_command
       print.printer_Microsoft_XPS_Document_Writer.print_downloadfonts
       false
       print.printer_Microsoft_XPS_Document_Writer.print_edge_bottom
       0
       print.printer_Microsoft_XPS_Document_Writer.print_edge_left
       0
       print.printer_Microsoft_XPS_Document_Writer.print_edge_right
       0
       print.printer_Microsoft_XPS_Document_Writer.print_edge_top
       0
       print.printer_Microsoft_XPS_Document_Writer.print_evenpages
       true
       print.printer_Microsoft_XPS_Document_Writer.print_footercenter
       print.printer_Microsoft_XPS_Document_Writer.print_footerleft
       &PT
       print.printer_Microsoft_XPS_Document_Writer.print_footerright
       &D
       print.printer_Microsoft_XPS_Document_Writer.print_headercenter
       print.printer_Microsoft_XPS_Document_Writer.print_headerleft
       &T
       print.printer_Microsoft_XPS_Document_Writer.print_headerright
       &U
       print.printer_Microsoft_XPS_Document_Writer.print_in_color
       true
       print.printer_Microsoft_XPS_Document_Writer.print_margin_bottom
       0.5
       print.printer_Microsoft_XPS_Document_Writer.print_margin_left
       0.5
       print.printer_Microsoft_XPS_Document_Writer.print_margin_right
       0.5
       print.printer_Microsoft_XPS_Document_Writer.print_margin_top
       0.5
       print.printer_Microsoft_XPS_Document_Writer.print_oddpages
       true
       print.printer_Microsoft_XPS_Document_Writer.print_orientation
       0
       print.printer_Microsoft_XPS_Document_Writer.print_pagedelay
       500
       print.printer_Microsoft_XPS_Document_Writer.print_paper_data
       1
       print.printer_Microsoft_XPS_Document_Writer.print_paper_height
       11.00
       print.printer_Microsoft_XPS_Document_Writer.print_paper_size_type
       0
       print.printer_Microsoft_XPS_Document_Writer.print_paper_size_unit
       0
       print.printer_Microsoft_XPS_Document_Writer.print_paper_width
       8.50
       print.printer_Microsoft_XPS_Document_Writer.print_reversed
       false
       print.printer_Microsoft_XPS_Document_Writer.print_scaling
       1.00
       print.printer_Microsoft_XPS_Document_Writer.print_shrink_to_fit
       true
       print.printer_Microsoft_XPS_Document_Writer.print_to_file
       false
       print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_bottom
       0
       print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_left
       0
       print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_right
       0
       print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_top
       0
       privacy.sanitize.migrateFx3Prefs
       true
       privacy.sanitize.timeSpan
       0
       security.warn_viewing_mixed
       false

Firefox version

3.6.4

Operating system

Windows 7

User Agent

Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.4) Gecko/20100611 Firefox/3.6.4

Plugins installed

  • -2,4,9,1
  • getplusplusadobe16263
  • np-mswmp
  • 1.9.0042.0
  • Winamp Application Detector
  • 6.0.12.709
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealJukebox Netscape Plugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Adobe PDF Plug-In For Firefox and Netscape
  • Default Plug-in
  • The Hulu Desktop Plugin allows Hulu.com to integrate with the Hulu Desktop application.
  • Google Update
  • Shockwave Flash 10.1 r53
  • iTunes Detector Plug-in
  • DivX Web Player version 2.0.0.254
  • GEPlugin
  • 3.0.50106.0
  • Virtual Earth 3D 4.00090316005 plugin for Mozilla
  • Google Updater pluginhttp://pack.google.com/
  • Next Generation Java Plug-in 1.6.0_18 for Mozilla browsers
  • Adobe PDF Plug-In For Firefox and Netscape "9.3.2"
== Issue == Firefox is having problems with certain web sites == Description == Yesterday, firefox updated itself automatically. The "what's new" screen suggested that I update Flash immediately, so I did. I had a little trouble. I eventually uninstalled Flash and re-installed with the latest version, but it is now up to date. Now flash videos will not play properly in full screen. The picture will freeze for a few seconds with the audio still playing, the screen will go blank, then the video will restart from where the audio was when the screen went blank. Sometimes Flash will crash completely and I will have to reload the page to restart the video, even not full screen. Other times I get an error message that my video driver stopped working. I have checked and my video driver is up to date. == URL of affected sites == [http://www.colbertnation.com]; Hulu.com; and others == Troubleshooting information == Application Basics Name Firefox Version 3.6.4 Profile Directory Open Containing Folder Installed Plugins about:plugins Build Configuration about:buildconfig Extensions Name Version Enabled ID Java Console 6.0.16 true Skype extension for Firefox 3.3.0.3971 true TVU Web Player 2,4,9,1 true firefox@tvunetworks.com RealPlayer Browser Record Plugin 1.1.1 true Glasser 3.5.2 true glasser@sixxgate.com Java Console 6.0.18 true Adobe DLM (powered by getPlus(R)) 1.6.2.63 true Modified Preferences Name Value accessibility.typeaheadfind.flashBar 0 browser.history_expire_days.mirror 180 browser.places.importBookmarksHTML false browser.places.smartBookmarksVersion 2 browser.startup.homepage http://www.google.com/ig browser.startup.homepage_override.mstone rv:1.9.2.4 browser.tabs.autoHide true browser.tabs.warnOnClose false dom.max_script_run_time 1800 extensions.lastAppVersion 3.6.4 network.cookie.prefsMigrated true places.last_vacuum 1275720932 print.print_printer Microsoft XPS Document Writer print.printer_Microsoft_XPS_Document_Writer.print_bgcolor false print.printer_Microsoft_XPS_Document_Writer.print_bgimages false print.printer_Microsoft_XPS_Document_Writer.print_command print.printer_Microsoft_XPS_Document_Writer.print_downloadfonts false print.printer_Microsoft_XPS_Document_Writer.print_edge_bottom 0 print.printer_Microsoft_XPS_Document_Writer.print_edge_left 0 print.printer_Microsoft_XPS_Document_Writer.print_edge_right 0 print.printer_Microsoft_XPS_Document_Writer.print_edge_top 0 print.printer_Microsoft_XPS_Document_Writer.print_evenpages true print.printer_Microsoft_XPS_Document_Writer.print_footercenter print.printer_Microsoft_XPS_Document_Writer.print_footerleft &PT print.printer_Microsoft_XPS_Document_Writer.print_footerright &D print.printer_Microsoft_XPS_Document_Writer.print_headercenter print.printer_Microsoft_XPS_Document_Writer.print_headerleft &T print.printer_Microsoft_XPS_Document_Writer.print_headerright &U print.printer_Microsoft_XPS_Document_Writer.print_in_color true print.printer_Microsoft_XPS_Document_Writer.print_margin_bottom 0.5 print.printer_Microsoft_XPS_Document_Writer.print_margin_left 0.5 print.printer_Microsoft_XPS_Document_Writer.print_margin_right 0.5 print.printer_Microsoft_XPS_Document_Writer.print_margin_top 0.5 print.printer_Microsoft_XPS_Document_Writer.print_oddpages true print.printer_Microsoft_XPS_Document_Writer.print_orientation 0 print.printer_Microsoft_XPS_Document_Writer.print_pagedelay 500 print.printer_Microsoft_XPS_Document_Writer.print_paper_data 1 print.printer_Microsoft_XPS_Document_Writer.print_paper_height 11.00 print.printer_Microsoft_XPS_Document_Writer.print_paper_size_type 0 print.printer_Microsoft_XPS_Document_Writer.print_paper_size_unit 0 print.printer_Microsoft_XPS_Document_Writer.print_paper_width 8.50 print.printer_Microsoft_XPS_Document_Writer.print_reversed false print.printer_Microsoft_XPS_Document_Writer.print_scaling 1.00 print.printer_Microsoft_XPS_Document_Writer.print_shrink_to_fit true print.printer_Microsoft_XPS_Document_Writer.print_to_file false print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_bottom 0 print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_left 0 print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_right 0 print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_top 0 privacy.sanitize.migrateFx3Prefs true privacy.sanitize.timeSpan 0 security.warn_viewing_mixed false == Firefox version == 3.6.4 == Operating system == Windows 7 == User Agent == Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.4) Gecko/20100611 Firefox/3.6.4 == Plugins installed == *-2,4,9,1 *getplusplusadobe16263 *np-mswmp *1.9.0042.0 *Winamp Application Detector *6.0.12.709 *RealPlayer(tm) LiveConnect-Enabled Plug-In *RealJukebox Netscape Plugin *The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site. *Adobe PDF Plug-In For Firefox and Netscape *Default Plug-in *The Hulu Desktop Plugin allows Hulu.com to integrate with the Hulu Desktop application. *Google Update *Shockwave Flash 10.1 r53 *iTunes Detector Plug-in *DivX Web Player version 2.0.0.254 *GEPlugin *3.0.50106.0 *Virtual Earth 3D 4.00090316005 plugin for Mozilla *Google Updater pluginhttp://pack.google.com/ *Next Generation Java Plug-in 1.6.0_18 for Mozilla browsers *Adobe PDF Plug-In For Firefox and Netscape "9.3.2"

Additional System Details

Installed Plug-ins

  • -2,4,9,1
  • getplusplusadobe16263
  • np-mswmp
  • 1.9.0042.0
  • Winamp Application Detector
  • 6.0.12.709
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealJukebox Netscape Plugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Adobe PDF Plug-In For Firefox and Netscape
  • Default Plug-in
  • The Hulu Desktop Plugin allows Hulu.com to integrate with the Hulu Desktop application.
  • Google Update
  • Shockwave Flash 10.1 r53
  • iTunes Detector Plug-in
  • DivX Web Player version 2.0.0.254
  • GEPlugin
  • 3.0.50106.0
  • Virtual Earth 3D 4.00090316005 plugin for Mozilla
  • Google Updater pluginhttp://pack.google.com/
  • Next Generation Java Plug-in 1.6.0_18 for Mozilla browsers
  • Adobe PDF Plug-In For Firefox and Netscape "9.3.2"

Application

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.4) Gecko/20100611 Firefox/3.6.4

More Information

Question owner

How can it be flash if it only affects Firefox? Adobe 10.1 works in every other browser fine and in ietabplus

How can it be flash if it only affects Firefox? Adobe 10.1 works in every other browser fine and in ietabplus

Question owner

To all Flash programmer: I have found a kind of solution. Take the command "onrelease" instead of "onpress".

To all Flash programmer: I have found a kind of solution. Take the command "onrelease" instead of "onpress".

Question owner

I went back to Firefox 3.5 no issues version 3.6.6 has issues hopefully it will get fix in 4.0

I went back to Firefox 3.5 no issues version 3.6.6 has issues hopefully it will get fix in 4.0
Morbus 135 solutions 2340 answers

Issues with Flash, those that have been detected, are being released in 3.6.7.

Issues with Flash, those that have been detected, are being released in 3.6.7.

Helpful Reply

I'd never had the full screen problem either until the latest firefox update. The suggestion to unclick "enable hardware acceleration" in the settings box fixed the problem, as suggested in the comments. To find the "settings" menu, right click on the opening video screen.

I'd never had the full screen problem either until the latest firefox update. The suggestion to unclick "enable hardware acceleration" in the settings box fixed the problem, as suggested in the comments. To find the "settings" menu, right click on the opening video screen.

Question owner

I had the same problem when I upgraded to Flash 10.1. both with Firefox and IE 8.

Fix is to: "before you fullscreen right click and go to the settings. Untick the 'enable harware acceleration' box and close settings. Apparently its something to do with old video cards"

Thanks cam. I have an old PC with an old video card.

I had the same problem when I upgraded to Flash 10.1. both with Firefox and IE 8. Fix is to: "before you fullscreen right click and go to the settings. Untick the 'enable harware acceleration' box and close settings. Apparently its something to do with old video cards" Thanks cam. I have an old PC with an old video card.

Question owner

This has nothing to do for me with hardware it is Firefox. No issues in IE 8. I also have same issue in Firefox 4 beta 1

This has nothing to do for me with hardware it is Firefox. No issues in IE 8. I also have same issue in Firefox 4 beta 1
Morbus 135 solutions 2340 answers

Randall, I will remind you that Flash for Firefox is not the same bit of software as Flash for Internet Explorer. Please ensure that you have both Flashes up to date on both browsers, and then do a comparison.

You can use this page on both browsers to make the update.

Randall, I will remind you that Flash for Firefox is not the same bit of software as Flash for Internet Explorer. Please ensure that you have both Flashes up to date on both browsers, and ''then'' do a comparison. You can use [https://www.mozilla.com/en-US/plugincheck/ this page] on both browsers to make the update.

Question owner

Same exact problem with the newest Firefox update. A major problem for me seeing as I have many clients at my throat to solve this problem for them.

Disabled hardware acceleration with everything up-to-date

Firefox: 3.6.6

Shockwave Flash: 10.1.53.64

I have tried many different methods with both AS2/3 and talked to many other flash developers. Lots of us in this same bind right now...Gotta be honest, I am pushing everyone to start using Chrome and Safari.

Longtime Foxer but this one will have me moving along.

I will be watching this thread like a hawk though. Hope you guys can give us all a solution. Thanks

Same exact problem with the newest Firefox update. A major problem for me seeing as I have many clients at my throat to solve this problem for them. Disabled hardware acceleration with everything up-to-date Firefox: 3.6.6 Shockwave Flash: 10.1.53.64 I have tried many different methods with both AS2/3 and talked to many other flash developers. Lots of us in this same bind right now...Gotta be honest, I am pushing everyone to start using Chrome and Safari. Longtime Foxer but this one will have me moving along. I will be watching this thread like a hawk though. Hope you guys can give us all a solution. Thanks

Question owner

hello, change the click event which launches your fullscreen function from onPress, to onRelease....should do the trick ~matt cline

hello, change the click event which launches your fullscreen function from onPress, to onRelease....should do the trick ~matt cline

Question owner

i have the same issue-plz fix!

i have the same issue-plz fix!

Question owner

problem playing flash fullscreen

firefox 3.6.4 onwards chrome 5 safari 5

work well

firefox 3.6.3 chrome 6 ie 8

problem playing flash fullscreen firefox 3.6.4 onwards chrome 5 safari 5 work well firefox 3.6.3 chrome 6 ie 8

Question owner

I updated to the most recent Firefox (3.6.8), and I get the following error each time it starts: "getPlusPlus_Adobe_reg.exe - Application Error"

I can't watch youtube (as this relies on adobe flash) or bbc iplayer.

I'm going round in circles - I updated to Flash 10.1.53.64, but I still get the message.

Someone shoot me

I updated to the most recent Firefox (3.6.8), and I get the following error each time it starts: "getPlusPlus_Adobe_reg.exe - Application Error" I can't watch youtube (as this relies on adobe flash) or bbc iplayer. I'm going round in circles - I updated to Flash 10.1.53.64, but I still get the message. Someone shoot me

Question owner

I uninstalled firefox 3.6.8, and reinstalled my older version of firexof (3.5.7), and now it works.

I uninstalled firefox 3.6.8, and reinstalled my older version of firexof (3.5.7), and now it works.
thomhayes 0 solutions 2 answers

Helpful Reply

I have the same problem. Any video on any site won't work on full screen without a load of faffing about, pausing and unpausing, minimising etc etc. Firefox 4 came out way too early... These slow tabs are doing my nut too.

I have the same problem. Any video on any site won't work on full screen without a load of faffing about, pausing and unpausing, minimising etc etc. Firefox 4 came out way too early... These slow tabs are doing my nut too.