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How do I turn background music off

  • 2 replies
  • 16 have this problem
  • 1 view
  • Last reply by cor-el

AnonymousUser
AnonymousUser
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I have background music playing which has started recently. I cannot watch news video for example because the background music makes it impossible to hear dialogue. I have tried safe mode and disabling extensions, etc., as per the suggestions.

This happened

Every time Firefox opened

== not sure...I just realized it last week when looking at a video on another site. I usually have sound off unless I'm watching a clip of something

I have background music playing which has started recently. I cannot watch news video for example because the background music makes it impossible to hear dialogue. I have tried safe mode and disabling extensions, etc., as per the suggestions. == This happened == Every time Firefox opened == not sure...I just realized it last week when looking at a video on another site. I usually have sound off unless I'm watching a clip of something

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Do you have any tabs open that can have a player active?

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes). See Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems and Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems

AnonymousUser
AnonymousUser Question owner
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We were able to resolve the issue by disabling the "Cool Preview" add-in. Mac OSX 10.4