Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox updated, bookmarks vanished & can't be found.

more options

Today my Firefox browser updated & all my bookmarks have disappeared. In place of my Bookmark toolbar is just "For quick access, placeyour bookmarks here on the bookmarks toolbar. Manage bookmarks(link). The bookmarks side bar is empty. I've followed the instructions to try to recover them but the page(Goes there from the "Manage Bookmarks" link) they send me to has no functionality. Whatever I enter goes nowhere, whatever I select. I've tried several different routes from the support/help pages to resolve but always end up at this dumb page. See here(https://www.dropbox.com/scl/fi/fop0kf0qb2nu442pqc6jz/Screenshot-2025-05-14-17.13.28.png?rlkey=3x1pchkfxq12whipytzzkte2x&dl=0)

How do I get my bookmarks back when the tools to do so don't seem to want to work?

Today my Firefox browser updated & all my bookmarks have disappeared. In place of my Bookmark toolbar is just "For quick access, placeyour bookmarks here on the bookmarks toolbar. Manage bookmarks(link). The bookmarks side bar is empty. I've followed the instructions to try to recover them but the page(Goes there from the "Manage Bookmarks" link) they send me to has no functionality. Whatever I enter goes nowhere, whatever I select. I've tried several different routes from the support/help pages to resolve but always end up at this dumb page. See here(https://www.dropbox.com/scl/fi/fop0kf0qb2nu442pqc6jz/Screenshot-2025-05-14-17.13.28.png?rlkey=3x1pchkfxq12whipytzzkte2x&dl=0) How do I get my bookmarks back when the tools to do so don't seem to want to work?

All Replies (2)

more options

Hi, I've just turned the PC off & on again(!) & all the bookmarks have returned PTL!

Thanks all.

Helpful?

more options

That's a relief. Possibly the files were locked by some other process and temporarily inaccessible. Glad to hear you didn't need to take drastic action.

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.