Firefox crashes after about 15 seconds
On May 1st, when I launched Firefox(afternoon some time on US East coast) it ran an update to 138.0.1. When it was done, it did not launch. So I clicked the icon on my desktop and it came up, but then closed out after about 15 seconds. When I reopened it, it asked to continue in troubleshooting mode or refresh. I tried both. No luck. I restarted and even uninstall and reinstalled the latest version as well as tried installing 137.
I have tried with virus/malware protection/firewall off. I have restarted. My page file is default. I tried renaming the firefox.exe to something else. I tried creating an new firefox profile(firefox.exe -p) but that crashes too.
I installed the latest version of Firefox Nightly and it stays open just fine. But when I launch the regular firefox, they both close.
I also installed the Firefox app from the Windows store and it behaves the same as the one from the mozilla website.
All Replies (9)
Interesting... Windows home or pro? What security software are you running besides MS Defender?
jonzn4SUSE said
Interesting... Windows home or pro? What security software are you running besides MS Defender?
Win11 Home. No other security software.
We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.
- On the keyboard, press [Windows]
+ [R]. This should bring up a Run box that contains a text field.
- In that text field, type %APPDATA% and press Enter. An explorer window should open.
- From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
- Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
- Open the most recent 5 files with a text editor and copy the IDs.
- Paste each ID with bp- into the reply window on the forums.
Thanks in advance!
You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
Paul said
We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.Thanks in advance! You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
- On the keyboard, press [Windows]
- In that text field, type %APPDATA% and press Enter. An explorer window should open.
- From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
- Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
- Open the most recent 5 files with a text editor and copy the IDs.
- Paste each ID with bp- into the reply window on the forums.
There is no folder for "Submitted". Attached image is what I have and the "Events" folder is empty. The crash_helper_log has nothing in it and the InstallTime files have just one line of text that are just 10 digits.
System info: If not DIY, make and model of computer. What graphics card and driver version?
jonzn4SUSE said
System info: If not DIY, make and model of computer. What graphics card and driver version?
System Model Inspiron 15 3520 Integrated GPU specs attached
I just uninstalled again using Revo Uninstaller and installed ESR version and it still closes out.
Have you tried running Dell Command updates? --> https://www.dell.com/support/kbdoc/en-us/000177325/dell-command-update You can also check for updates via their site. --> https://www.dell.com/support/product-details/en-us/product/inspiron-15-3520-laptop/drivers
I also recommend checking via Intel. --> https://www.intel.com/content/www/us/en/support/detect.html
Modified by jonzn4SUSE
jonzn4SUSE said
Have you tried running Dell Command updates? --> https://www.dell.com/support/kbdoc/en-us/000177325/dell-command-update You can also check for updates via their site. --> https://www.dell.com/support/product-details/en-us/product/inspiron-15-3520-laptop/drivers I also recommend checking via Intel. --> https://www.intel.com/content/www/us/en/support/detect.html
Yes, both show no new updates available.
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