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Can't login to browser profile after changing email

  • 2 replies
  • 1 has this problem
  • 16 views
  • Last reply by yckmciaiy

yckmciaiy
yckmciaiy
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I've changed primary email some time ago and wanted to login using a new device. However, login fails with "Incorrect email case" and response contains my old email under "errors[0].extensions". After that, there is another request doing login with old email, which seem to be successful, however the whole operation fail and page only shows "Something went wrong. Please close this tab and try again.". Trying to login directly with an old email leads to "Primary account email required for sign-in" error. Please assist.

I've changed primary email some time ago and wanted to login using a new device. However, login fails with "Incorrect email case" and response contains my old email under "errors[0].extensions". After that, there is another request doing login with old email, which seem to be successful, however the whole operation fail and page only shows "Something went wrong. Please close this tab and try again.". Trying to login directly with an old email leads to "Primary account email required for sign-in" error. Please assist.

Chosen solution

For some reason it later switched to requesting code from 2FA, which worked :shrug:

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All Replies (2)

yckmciaiy
yckmciaiy Question owner
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Login with new email specifically fails after entering confirmation code from mail box

Helpful?

yckmciaiy
yckmciaiy Question owner
more options

Chosen Solution

For some reason it later switched to requesting code from 2FA, which worked :shrug:

Helpful?

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