Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Upgraded to latest Firefox and now all my bookmarks are gone

anna.groszek
anna.groszek
more options

I cleared my cache and cookies, had to restart my pc - macbook pro. After opening Firefox, I was signed out. I had to ask for password reset and once signed in, it looks like all my bookmarks are gone!

How do I recover them pls? I did not saved them anywhere or made a copy of those.

I cleared my cache and cookies, had to restart my pc - macbook pro. After opening Firefox, I was signed out. I had to ask for password reset and once signed in, it looks like all my bookmarks are gone! How do I recover them pls? I did not saved them anywhere or made a copy of those.

All Replies (2)

Paul
Paul
  • Moderator
  • Top 10 Contributor
more options

Hi

This support article should help:

https://support.mozilla.org/en-US/kb/recover-user-data-missing-after-firefox-update

anna.groszek
anna.groszek Question owner
more options

thanks Paul, this does not solve my problem. It seems all the old profiles are gone after Firefox update. I went into the article on recovering old profiles, but this seems to only describe how to back up bookmarks, which does not help either.. seems my bookmarks are gone for good