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Locked aout from account

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  • Last reply by Paul

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Hi, I have a second account under the email [email address] and I recently started having issues with Mozilla VPN. It went from working to not working (kept disconnecting) and now I can't log in because a 2 steps verification is on and I didn't go through any Authentication before. Now, every time that I try to log in I'm obliged to use an authentication app that's not working. Please help, I have my VPN service under this account and can't use it!

Thank you

Hi, I have a second account under the email [email address] and I recently started having issues with Mozilla VPN. It went from working to not working (kept disconnecting) and now I can't log in because a 2 steps verification is on and I didn't go through any Authentication before. Now, every time that I try to log in I'm obliged to use an authentication app that's not working. Please help, I have my VPN service under this account and can't use it! Thank you

Modified by Paul

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Hi

I have removed your email address from your question for your privacy and security as this is an open forum.

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