Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

issue with error messages

  • 8 replies
  • 0 have this problem
  • 19 views
  • Last reply by cor-el

more options

Hi there, for weeks I´m having some problems with my firefox browser. Attached to this you can check a copuple of screenshots.

I have already tried to updated windows10 and firefox, restore and reinstall firefox and my antivirus doesn´t detect any threat. What else can I do?

Thanks in advance for your support.

Hi there, for weeks I´m having some problems with my firefox browser. Attached to this you can check a copuple of screenshots. I have already tried to updated windows10 and firefox, restore and reinstall firefox and my antivirus doesn´t detect any threat. What else can I do? Thanks in advance for your support.
Attached screenshots

All Replies (8)

more options

Sorry to hear about the crashes. To save us a lot of typing, can you share those crash report IDs by copy/pasting them into a reply as text (not by email, here at https://support.mozilla.org/questions/1398954)?

Helpful?

more options

Here we go.

bp-8bcb89fa-5e3d-408a-bf8b-147f10221207 07/12/2022, 18:34

bp-7f457739-3882-45fc-83da-c87940221207 07/12/2022, 18:34

bp-d04698f9-4e21-4cb5-8dd3-f252c0221207 07/12/2022, 18:34

bp-6c0369e2-4628-466d-9267-aee850221207 07/12/2022, 18:34

bp-0da28968-705d-43fa-80d6-d8e7b0221207 07/12/2022, 18:34

bp-ec928aff-6cc9-407b-b898-3ee990221207 07/12/2022, 18:34

bp-4f30a08e-cc71-4f83-bf54-aab9a0221207 07/12/2022, 18:34

bp-7d3dffe8-8887-4306-adac-739a80221207 07/12/2022, 18:34

bp-77f22e2c-3409-4d91-ba08-d70180221207 07/12/2022, 18:34

bp-c9e9968e-890c-47fd-b41d-9e0dd0221206 06/12/2022, 9:33

bp-52d24a79-c524-49e2-b934-7f9a20221129 29/11/2022, 16:15

bp-2bc7a784-e9d4-4253-8b87-26ab20221207 07/12/2022, 20:41


Thanks!

Helpful?

more options

Most recent report (Dec 6th): bp-c9e9968e-890c-47fd-b41d-9e0dd0221206

Signature: Firefox 107.0.1 Crash Report [@ shutdownhang | ZwClose ]
MOZ_CRASH Reason (Sanitized) : Shutdown hanging at step AppShutdownConfirmed. Something is blocking the main-thread.

Helpful?

more options

The crashes are a shutdownhang what means that Firefox isn't able to close properly and a crash in enforced.

If you use "Clear history when Firefox closes" then try to disable this feature.

Helpful?

more options

The feature "Clear history when Firefox closes" is already disabled but I am still having the problem.

bp-ba8867dc-5800-4d17-b6a1-d7e580221208 It was from a few minutes ago, these crashes happens even with Firefox closed.

Thanks.

Helpful?

more options

Hmmm, something is blocking the background update check. Try to turn off Use a background service to install updates in Settings.

Helpful?

more options

Hi, I have already turn off "Use a background service to install updates" and the crashes still happen.

Helpful?

more options

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.