Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox hangs a long time before opening pdf files

  • 1 reply
  • 1 has this problem
  • 2 views
  • Last reply by Dropa

more options

Whenever I try to open a pdf file (automatically opened in Acrobat), Firefox hangs a long time, before eventually opening it in Acrobat.

When I open the download dialog, it always shows the file is almost downloaded, but the progress bar always hangs near the end. When I go to the download folder, I always see the pdf I'm trying to open with a filesize of 0kb. This behaviour is the same for large and small files. Eventually (after several minutes), it just opens as it should.

I already tried reinstalling Acrobat.

The behaviour is the same in regular Firefox (102.0 64-bit win7) and Firefox developer (103.0b4 64-bit win7).

It is specifically with pdf files. Other downloaded documents seem to open as it should.

Can someone help me to trace and solve the cause of this issue?

Whenever I try to open a pdf file (automatically opened in Acrobat), Firefox hangs a long time, before eventually opening it in Acrobat. When I open the download dialog, it always shows the file is almost downloaded, but the progress bar always hangs near the end. When I go to the download folder, I always see the pdf I'm trying to open with a filesize of 0kb. This behaviour is the same for large and small files. Eventually (after several minutes), it just opens as it should. I already tried reinstalling Acrobat. The behaviour is the same in regular Firefox (102.0 64-bit win7) and Firefox developer (103.0b4 64-bit win7). It is specifically with pdf files. Other downloaded documents seem to open as it should. Can someone help me to trace and solve the cause of this issue?

All Replies (1)

more options

Here's the thing Windows 7 is out of service since 2020 and that could also be part of the issue here. And its probably taking longer to verify the files before it opens it as well. So unless the Addons are disabled and try again to isolate the issue.

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.