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Firefox won't load hyperlinks from university Canvas pages

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  • 1 has this problem
  • 4 views
  • Last reply by Terry

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I am able to successfully load any webpage to which I browse. Firefox opens hyper links normally, UNLESS it happens to be on my school's website under the Canvas platform. Quizzes and tests will not load. The quiz "page" loads, but the internal data does not... that is to say, the external framework of the page loads, but none of the actual material loads. I do not have any add-ons or additional extensions loading on my browser, so it's some kind of miscommunication between the school and Firefox. If I use Microsoft Edge, the page loads up completely normal with no hitches... BUT Firefox is my preferred browser.

Any idea what's the hang-up?

I am able to successfully load any webpage to which I browse. Firefox opens hyper links normally, UNLESS it happens to be on my school's website under the Canvas platform. Quizzes and tests will not load. The quiz "page" loads, but the internal data does not... that is to say, the external framework of the page loads, but none of the actual material loads. I do not have any add-ons or additional extensions loading on my browser, so it's some kind of miscommunication between the school and Firefox. If I use Microsoft Edge, the page loads up completely normal with no hitches... BUT Firefox is my preferred browser. Any idea what's the hang-up?

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Have you enabled the preference in about:config to resist fingerprinting? That may cause the problem. I understand that you can create an exception for canvas changing this preference to false: privacy.resistFingerprinting.autoDeclineNoUserInputCanvasPrompts which (apparently) results in the site asking you for permission to allow.

https://support.mozilla.org/en-US/kb/firefox-protection-against-fingerprinting

If you haven't done that, try clearing cookies for the site and the cache.

https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox https://support.mozilla.org/en-US/kb/how-clear-firefox-cache

Modified by Terry

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