Firefox Unable to load pages, or show any response at all
Well firefox was fine yesterday, today i open my computer up and it will not load anything. No home screen, type something in it doesnt try to load. I cannot open settings, i can click it, but it does nothing (the hamburger drop down works)
I have: Checked firewall Reinstalled firefox 3 times, to default settings x2 Restarted my computer x2 Shut down my computer Reinstalled microsoft visual c++ 2015-2022 Updated windows Shut down firefox many times within task manager Refreshed firefox Clear startup cache Safe mode (forefox) Checked antivirus (Not in order)
Edge works fine, but firefox is goofy.
Pc information: Amd ryzen 5 3600 6-core 16.0gb ram 64bit Windows 10 home Version 21H2 Osbuild: 19043.1526 Ethernet connection (also tried wireless, same results) 1tb free space
Firefox information: 97.0
The picture is about as much as it’ll do, sorry for the photo of screen, i am typing this on mobile
Chosen solution
From the Department of It's Always Something:
If you have Windows 10 or 11, and Webroot security software, and 64-bit Firefox 97, there is an incompatibility which cripples Firefox.
People are working with Webroot to issue an update.
If you do not run Webroot security software, please ignore the rest of this.
A couple users confirmed that uninstalling and reinstalling WebRoot resolved the issue.
If you can't do that or it doesn't work, several other users confirmed that one temporary workaround is to run Firefox 97 in backwards compatibility mode. Here is how you would set that up:
(1) Open the Properties dialog for your Firefox shortcut. Either:
- right-click a Desktop shortcut, then click Properties
- right-click a pinned Taskbar icon, then right-click the Firefox (or Mozilla Firefox) item, then click Properties
(2) Switch to the Compatibility tab
(3) Check the box for "Run this program in compatibility mode for"
(4) If the selector for that option is not set on Windows 8, switch it to Windows 8
(5) Click OK and then start Firefox (if Firefox won't start because it is already running, you might need to restart Windows)
As a result of this change, you may notice that some Windows 10-specific features and styling are disabled. However, I am not aware of any major changes. If you experiment with this, let us know your experience.
All Replies (2)
Chosen Solution
From the Department of It's Always Something:
If you have Windows 10 or 11, and Webroot security software, and 64-bit Firefox 97, there is an incompatibility which cripples Firefox.
People are working with Webroot to issue an update.
If you do not run Webroot security software, please ignore the rest of this.
A couple users confirmed that uninstalling and reinstalling WebRoot resolved the issue.
If you can't do that or it doesn't work, several other users confirmed that one temporary workaround is to run Firefox 97 in backwards compatibility mode. Here is how you would set that up:
(1) Open the Properties dialog for your Firefox shortcut. Either:
- right-click a Desktop shortcut, then click Properties
- right-click a pinned Taskbar icon, then right-click the Firefox (or Mozilla Firefox) item, then click Properties
(2) Switch to the Compatibility tab
(3) Check the box for "Run this program in compatibility mode for"
(4) If the selector for that option is not set on Windows 8, switch it to Windows 8
(5) Click OK and then start Firefox (if Firefox won't start because it is already running, you might need to restart Windows)
As a result of this change, you may notice that some Windows 10-specific features and styling are disabled. However, I am not aware of any major changes. If you experiment with this, let us know your experience.
https://www.mozilla.org/firefox/97.0.1/releasenotes/
Fixed Works around problems with WebRoot SecureAnywhere antivirus rendering Firefox unusable in some situations