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I have a Home Page (https://www.portalbella.com/pages/Cletis/) that I cannot sign into (to edit) in Firefox but I can in Microsoft Edge. Any Ideas?

  • 11 replies
  • 1 has this problem
  • 19 views
  • Last reply by FredMcD

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Portalbella web site use to say use IE9 (which no longer exists). So why can I sign in with Edge but Firefox says invalid ID or Password? I may have to start all over again or just use Edge.

Portalbella web site use to say use IE9 (which no longer exists). So why can I sign in with Edge but Firefox says invalid ID or Password? I may have to start all over again or just use Edge.

Chosen solution

I went to the website and changed my password. Now it works. Just funny that the other browsers worked with the old password. Thanks for the ideas.

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All Replies (11)

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Are you typing in the password or is it saved in Firefox?

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Tried both. Firefox fails but Edge and Google Chrome work. Checked the Portalbella.com website but no reply.

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I would put both username and password into notepad(watch for spaces) and paste them in. Also, show us a full browser screenshot of the error. Cover your personal info.

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I cannot get pass the code, is this your issue? see screenshot

Modified by jonzn4SUSE

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Make sure you are not blocking content.

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/

https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection


Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

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Chosen Solution

I went to the website and changed my password. Now it works. Just funny that the other browsers worked with the old password. Thanks for the ideas.

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This site........ Fred, can you get in? I tried safe mode, standard cookies, and turned off ETP, but still cannot get pass that silly code. smh

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THANK GOD!!!

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It failed again. looks like it is the website is the issue. http://www.portalbella.com I love the way it works but to change it I have to get a temporary password from them. Then I am supposed to change it to a new password. I do that and it fails again. Thanks for the help guys. If you create a home page you can see why I like it so much. Problem is the creator has not updated it in quite a while.

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Maybe try a New Private Window.

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Contact support for the website.