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Fidelity videos used to run till 10 days ago. But now they donot run on Firefox. Though they work fine on Chrome.

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  • Last reply by FredMcD

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Videos on Fidelity.com have stopped working in the last 10 days. They used to work all along in the past. I thought the site is broken. But when I placed link in Chrome, the video works fine.

For example, this free video runs in chrome but not on firefox now.

https://www.fidelity.com/why-fidelity/overview

90.0.2 (64-bit) Firefox up-to-date as on 11/27/2021

Videos on Fidelity.com have stopped working in the last 10 days. They used to work all along in the past. I thought the site is broken. But when I placed link in Chrome, the video works fine. For example, this free video runs in chrome but not on firefox now. https://www.fidelity.com/why-fidelity/overview 90.0.2 (64-bit) Firefox up-to-date as on 11/27/2021

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I had no problem with the video.


Make sure you are not blocking content.

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/

https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection


Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


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