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Download buttons (on any sites, or inside email attachments) DO NOT open download dialog or download file

  • 4 replies
  • 2 have this problem
  • Last reply by cor-el

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I have used EVERY proposed step in this article:

Problem GOES AWAY when FF is used in Troubleshoot mode BUT, when I open FF on normal mode and make sure I UNinstall all addons, extensions, dictionaries, language packs, use default theme and DONT allow hardware acceleration, then the problem STILL persists!!!

It seems that ONLY when in Troubleshoot mode the problem is resolved: NOT by removing all obvious addons or cotrols.

The problem is : ANY download button, does not work! (it is clickable, and yes, the browser seems to respond to it -rapid flickering of browser window- but a download dialogue is never opened -nor a download file is found in any corresponding folder) -then, once in Troubleshoot mode, the same button is normally functional again!

What is a proposed solution to that?

What could control could be behind the problem, that IS NOT USER switchable, but IS INDEED controlled (disabled) when Troubleshoot mode is selected???

Could there be a .json file (corrupted, etc.), that associates with buttons/elements (like the download buttons) and prevents the download to be triggered?, SO THAT maybe if I remove the .json corrupted file the new one will work fine, (maybe such a .json file is NOT loaded during Troubleshoot mode, but IS THERE whatever settings i choose through the settings of the FF)

Thank you.

PS: I have 14 installed plugins, about all same as on my FF93.0 on Win10 laptop, that the packet works just fine!

Modified by Muse Shop @ Mykonos

All Replies (4)

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If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content. You can click shield icon for more detail and possibly disable the protection. You can check the Web Console for relevant-looking messages about blocked content.


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Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes), any userChrome.css/userContent.css files, and some other advanced features to help you assess whether these are causing the problem. If the problem goes away, that tells us one thing. If it does not, that tells us something else.

If you think it is not an add-on, then it could be a setting.

Use these links to create a new profile. Use this new profile as is. Is the problem still there?

Type about:profiles<enter> in the address bar.


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FredMcD said

Use these links to create a new profile. Use this new profile as is. Is the problem still there?

I am having the same problem and when I use a new profile I can download files

Modified by mcgillcorey92


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Try to rename/remove handlers.json in the Firefox profile folder with Firefox closed.

You can use the button on the "Help -> More Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page (Root directory).


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