Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why am I getting a pop up "Password required - Mozilla Firefox"

  • 2 replies
  • 1 has this problem
  • 23 views
  • Last reply by cor-el

more options

I put my Mozilla password in but it doesn't work! Is this a separate password different from my Firefox account password?

All Replies (2)

more options

Are you using a Primary(Master) Password ? I suggest you change it to no password.

more options

Yes, both passwords are different and have their own use purpose.

The Firefox Primary Password is used locally to encrypt the passwords stored in the profile folder and never leaves your computer. You need to enter this password to unlock the passwords stored in Lockwise (about:logins).

The password for the Firefox Sync Account is used to encrypt your personal data locally before it is uploaded to the Sync server and you need this password to be able to access the Sync account on other devices.