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Firefox crashes when loading Google Meet call.

  • 3 replies
  • 1 has this problem
  • 5 views
  • Last reply by yr5589

yr5589
yr5589
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Hi Firefox team,

I am having issues after updating to the latest version of Firefox. When opening a Google Meet meeting, my Firefox browser crashes and it keeps doing again and again. Otherwise, the browser works just fine.

The following is from the abouts:crashes webpage: ID: fcf6a6af-3c59-4e02-9d1b-3b2cf0210927 Signature: VTPixelTransferSessionCanUseMetalInTheBackground

Thank you, Yerkebulan

Hi Firefox team, I am having issues after updating to the latest version of Firefox. When opening a Google Meet meeting, my Firefox browser crashes and it keeps doing again and again. Otherwise, the browser works just fine. The following is from the abouts:crashes webpage: ID: fcf6a6af-3c59-4e02-9d1b-3b2cf0210927 Signature: VTPixelTransferSessionCanUseMetalInTheBackground Thank you, Yerkebulan

All Replies (3)

FredMcD
FredMcD
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In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

Please, Do not post a screenshot ! !

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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That looks like a problem with VideoToolbox that handles hardware-accelerated video encoding and decoding.

Are there settings possible to change the video resolution or possibly disable video hardware acceleration ?

yr5589
yr5589 Question owner
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Hi there,

Thank you for your response.

Unfortunately, this doesn't explain why my browser crashes as I don't have any software for hardware-accelerated video encoding and decoding. Any other reasons?

Kind regards