Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

My cache is making firefox not load pages

  • 8 replies
  • 1 has this problem
  • 18 views
  • Last reply by cor-el

more options

I am having an issue every 5 minutes where firefox will not load any pages it essential makes me stuck on the page. I have to than clear my cache for it to work again only to have the issue again a couple of minutes later. I have refreshed firefox 4 different times, uninstalled 3 times to no but nothing seems to work.

All Replies (8)

more options

See if this helps; Location of the cache/cache2 folder; Windows: *C:\Users\<user>\AppData\Local\Mozilla\Firefox\Profiles\<profile>\ Mac: ~/Library/Caches/Firefox/Profiles/ Linux: ~/.cache/mozilla/firefox/

Close Firefox. Open your file browser to the above and remove the folder.

Helpful?

more options

Ok I removed the folder you said and it seemed to have worked last night as I didn't have to clear my cache once, but now the second search I did the next day wasn't loading and I needed to clear my cache again. I'm just not sure what the cause of this is. I do Web Development using Firefox so I clear my cache pretty regularly when im wondering if I broke or corrupted something when I cleared my cache during development if that a thing not sure if that helps but I thought I should mention it.

Helpful?

more options

Helpful?

more options

I actually did this before I open this thread and still had the issue. I will try it again though. I also have used my computer the past two days and it only had to clear my cache once so I not sure if deleting the profile helped. I will create a new profile again with the above mentioned process and see if it works this time.

Helpful?

more options

Ok after using firefox on a new profile for the weekend it was working fine but now it is not loading again.

Helpful?

more options

You can check for issues caused by a corrupted or incomplete Visual C++ installation that is missing runtime components (Redistributable Packages) required by Firefox, especially VCRUNTIME140_1.dll.

Install both 32-bit and 64-bit "Visual Studio 2015, 2017 and 2019" downloads, (x86: vc_redist.x86.exe and x64: vc_redist.x64.exe) from https://support.microsoft.com/help/2977003/the-latest-supported-visual-c-downloads

Helpful?

more options

Sorry for the late replay I have been full on study the past week. I have been using firefox pretty extensively the past week with no issues so I think it might be fixed now. I will however install the Visual studio downloads you have mentioned just to be safe thank you!

Modified by yusoff95

Helpful?

more options

Boot the computer in Windows Safe mode with network support to see if that has effect in case security software is causing problems.

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.