Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Unable to Create master password

  • 1 reply
  • 1 has this problem
  • 6 views
  • Last reply by cor-el

Ammy
Ammy
more options

I tried to set password but getting error again and again. Please help

I tried to set password but getting error again and again. Please help
Attached screenshots

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Are there currently logins stored in the Password Manager ?

If that is the case then try to export those logins to CSV. Make sure to check the file to see if it has all the logins. Then rename/remove logins.json and key4.db in the profile folder and try to set a new Primary Password.

You can use the button on the "Help -> More Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

See the note at the bottom of this article about how to enable CSV in Lockwise import via the about:config page.