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some webpages not working

  • 3 replies
  • 1 has this problem
  • 3 views
  • Last reply by FredMcD

ybghyup
ybghyup
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I've noticed that every now and then I come across a website that doesn't function properly. For instance, right now when I try to browse https://www.parts-express.com/ the page will load, but when I try to view things by clicking on the menu, it will stay on the same page. I've had to use another browser to search this site.

Another thing I've come across is paying for things. A few times already I've tried to make a purchase and it would not go through. I called one of the places and they said it was because I was using Firefox. The payments went through when using a different browser.

Is this common? Is there something I can do to make Firefox work universally?

I've noticed that every now and then I come across a website that doesn't function properly. For instance, right now when I try to browse https://www.parts-express.com/ the page will load, but when I try to view things by clicking on the menu, it will stay on the same page. I've had to use another browser to search this site. Another thing I've come across is paying for things. A few times already I've tried to make a purchase and it would not go through. I called one of the places and they said it was because I was using Firefox. The payments went through when using a different browser. Is this common? Is there something I can do to make Firefox work universally?

Chosen solution

Are you currently using a version from the repositories of your Linux distribution? Try the Firefox version from the official Mozilla server: https://www.mozilla.org/en-US/firefox/all/

Make sure you are not blocking content.

Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

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All Replies (3)

FredMcD
FredMcD
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Chosen Solution

Are you currently using a version from the repositories of your Linux distribution? Try the Firefox version from the official Mozilla server: https://www.mozilla.org/en-US/firefox/all/

Make sure you are not blocking content.

Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

ybghyup
ybghyup Question owner
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Installed from Firefox website and I can navigate the parts express site. Thanks.

FredMcD
FredMcD
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Glad to help. Safe Surfing.