Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Cannot view Plusnet bills

  • 2 replies
  • 1 has this problem
  • 2 views
  • Last reply by foxyjm

foxyjm
foxyjm
more options

A Firefox update a few years back blocked my viewing of my ISP Plusnet bills. I can access all the Plusnet website but I cannot view my bills unless I open MS Edge which works fine. My Firefox updates automatically, current version 90.0.2. I have unblocked all extensions eg ABP and Disconnect. Can anyone help please ?

A Firefox update a few years back blocked my viewing of my ISP Plusnet bills. I can access all the Plusnet website but I cannot view my bills unless I open MS Edge which works fine. My Firefox updates automatically, current version 90.0.2. I have unblocked all extensions eg ABP and Disconnect. Can anyone help please ?

Chosen solution

hi foxyjm,

Try opening firefox in Safe mode,

  • Find the Firefox icon or click Start and type Firefox.
  • Hold down the Shift key on the keyboard and then click the Firefox icon.
  • In the Firefox Safe Mode window, click the Start in Safe Mode option.
Read this answer in context 👍 0

All Replies (2)

Shashank Shekhar
Shashank Shekhar
more options

Chosen Solution

hi foxyjm,

Try opening firefox in Safe mode,

  • Find the Firefox icon or click Start and type Firefox.
  • Hold down the Shift key on the keyboard and then click the Firefox icon.
  • In the Firefox Safe Mode window, click the Start in Safe Mode option.
foxyjm
foxyjm Question owner
more options

Many thanks Shashank, I have just solved the problem by changing the Firefox reader to Foxit PDF. It seems that Plusnet's ancient systems insist on Adobe Reader so will not allow the advanced FF to open its PDF bills.