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Firefox doesn't work correctly with Kaspersky Safe Money function but Edge and Chrome do!

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I am currently running Windows 10 and Firefox 88.0.1 (64-bit) and Kaspersky Internet Security 21.3.10.391(b).

I have discovered an anomaly unique to Firefox which causes issues when using the Kaspersky Safe Money function for more than one website.

If you do not add the Kaspersky Protection add-on to both the Firefox normal browser window that you use for all browsing AND also to the Protected Browser window, when you try to open 2 or more websites that should have protected browers, you get a Run error when you try to open the 2nd website!

If you do add the Kaspersky Protection add-on to only the Firefox normal browser window, you still get a Run error when you try to open the 2nd website!

The reason this is unique to Firefox is that you do NOT need to add the Kaspersky Protection add-on/extension to either Chrome or Edge to make the Safe Money function work correctly for more than 1 website.

If you do add the Kaspersky Protection add-on/extension to Edge or Chrome, you only need to add it once, to the normal browser window, you do NOT need to add it to the protected browser window.

Surely this is a fault in Firefox and should be investigated and corrected or can someone explain why this happens with Firefox but not the other browsers.

I look forward to any information, advice etc that will help.

I am currently running Windows 10 and Firefox 88.0.1 (64-bit) and Kaspersky Internet Security 21.3.10.391(b). I have discovered an anomaly unique to Firefox which causes issues when using the Kaspersky Safe Money function for more than one website. If you do not add the Kaspersky Protection add-on to both the Firefox normal browser window that you use for all browsing AND also to the Protected Browser window, when you try to open 2 or more websites that should have protected browers, you get a Run error when you try to open the 2nd website! If you do add the Kaspersky Protection add-on to only the Firefox normal browser window, you still get a Run error when you try to open the 2nd website! The reason this is unique to Firefox is that you do NOT need to add the Kaspersky Protection add-on/extension to either Chrome or Edge to make the Safe Money function work correctly for more than 1 website. If you do add the Kaspersky Protection add-on/extension to Edge or Chrome, you only need to add it once, to the normal browser window, you do NOT need to add it to the protected browser window. Surely this is a fault in Firefox and should be investigated and corrected or can someone explain why this happens with Firefox but not the other browsers. I look forward to any information, advice etc that will help.