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I can't get in the page

  • 2 replies
  • 1 has this problem
  • Last reply by kssaw

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Hello,

i'm having a problem navigating inside some of the websites on Firefox for Mac. Either the page is grey, and I can't navigate the page or I can't scroll down the page. It's not doing it on evry websites but it's become really annoying.

I tried to go into Preferences and in the privacy to see if there was somthing there, but the privacy setting is set to standard and I don't see anything there that can prevent what's happening.

Thank you for your help in this matter. Kssaw

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Is this with all websites/pages, some, a few?


Make sure you are not blocking content.

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

Helpful?

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Hello,

Thank you for your help. it doesn't happen on every sites, only on merchandise sites like laredoute.fr or Laposte.fr

I haven't try the safe mode yet bt I did the thing <ith the Cache and it hasn't changed anything. </p>

I'll try to start insafe mode and I'll keep you posted.

Thanks again. K

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