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missing profile

  • 2 replies
  • 1 has this problem
  • 7 views
  • Last reply by HawkEye

northphysicsgroup
northphysicsgroup
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How do I get Firefox to recognize the profile that is in my Library on a Mac? I didn't touch it; did nothing to it, but when I tried to open Firefox it suddenly was missing. And your Help system HAS WAY TOO MUCH INFORMATION IT SO AS TO BE NOTHING BUT CONFUSING. I AM NOT A CODE JOCK OR A WEB DEVELOPER OR SOMETHING. END RESULT: YOUR HELP SYSTEM IS USELESS!!!!!!!! I even tried deleting my current Firefox and downloading a fresh app. SAME THING! Please answer back with a REAL person, not some canned menu of HUNDREDS OF OPTIONS. Or, I will simply not touch anything from Mozilla again. Now that is SIMPLICITY!!!!

How do I get Firefox to recognize the profile that is in my Library on a Mac? I didn't touch it; did nothing to it, but when I tried to open Firefox it suddenly was missing. And your Help system HAS WAY TOO MUCH INFORMATION IT SO AS TO BE NOTHING BUT CONFUSING. I AM NOT A CODE JOCK OR A WEB DEVELOPER OR SOMETHING. END RESULT: YOUR HELP SYSTEM IS USELESS!!!!!!!! I even tried deleting my current Firefox and downloading a fresh app. SAME THING! Please answer back with a REAL person, not some canned menu of HUNDREDS OF OPTIONS. Or, I will simply not touch anything from Mozilla again. Now that is SIMPLICITY!!!!

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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I think that would be about this help article:

HawkEye
HawkEye
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@northphysicsgroup, I'm a bit late to the party. But i've had this happen twice now on OS (just happened a second time). I've add success by doing the following: 1. uninstall firefox 2. Go to ~\Library\Cache.txt and delete this file (you can access Library from finder and holding the option key while clicking on "Go" 3. reinstall firefox.