Firefox hangs with white window on Windows 10
After installing Firefox on Windows 10 it never opened, the process just kept running but no window ever opened. Then I copied all of the files from my backed up profile to the new profile and now Firefox opens a window but it is completely white and it hangs forever.
Running Firefox in safe mode does the same thing.
I'm attaching a screenshot with the white window
Chosen solution
Never mind it seems I found the issue. Nahimic for MSI was running and it seems that causes Firefox to hang
Read this answer in context 👍 0All Replies (4)
Some problems occur when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;
- Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
- Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see
Configure firewalls so that Firefox can access the Internet. {web link}
Deactivating the firewall did not solve the issue. It did however open the Crash Reporter. This is the error that appeared
AdapterDeviceID: 0x191b AdapterDriverVersion: 25.20.100.6373 AdapterSubsysID: 115b1462 AdapterVendorID: 0x8086 AvailablePageFile: 11956088832 AvailablePhysicalMemory: 10503180288 AvailableVirtualMemory: 138531263262720 BIOS_Manufacturer: American Megatrends Inc. BreakpadReserveAddress: 1217101955072 BreakpadReserveSize: 83886080 BuildID: 20210310152336 CPUMicrocodeVersion: 0xd6 ContentSandboxCapable: 1 ContentSandboxLevel: 6 CrashTime: 1616363926 DOMIPCEnabled: 1 EventLoopNestingLevel: 1 FramePoisonBase: 9223372036600889344 FramePoisonSize: 65536 GPUProcessLaunchCount: 1 GPUProcessStatus: Running InstallTime: 1616351099 LauncherProcessState: 0 MemoryErrorCorrection: None ModuleSignatureInfo: {"Microsoft Windows":["ucrtbase.dll","kernel32.dll","ntdll.dll"],"Mozilla Corporation":["xul.dll","nss3.dll"]} MozCrashReason: MOZ_CRASH(Shutdown hanging before starting any known phase.) Notes: FP(D00-L1010-W00001000-T000) Has dual GPUs. GPU #2: AdapterVendorID2: 0x10de, AdapterDeviceID2: 0x139b, AdapterSubsysID2: 115b1462, AdapterDriverVersion2: 27.21.14.5167DWrite? DWrite+ WR? WR+ OMTP? OMTP+4 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 ShutdownProgress: quit-application StartupCrash: 0 StartupTime: 1616363845 SystemMemoryUsePercentage: 38 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20210310152336","version":"86.0.1","vendor":"Mozilla","displayVersion":"86.0.1","platformVersion":"86.0.1","xpcomAbi":"x86_64-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16295,"virtualMaxMB":134217728,"cpu":{"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Windows_NT","version":"10.0","locale":"es-AR","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":19042,"windowsUBR":867},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":true,"DWriteEnabled":true,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":false,"adapters":[{"description":"Intel(R) HD Graphics 530","vendorID":"0x8086","deviceID":"0x191b","subsysID":"115b1462","RAM":0,"driver":"igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32","driverVendor":null,"driverVersion":"25.20.100.6373","driverDate":"11-18-2018","GPUActive":true},{"description":"NVIDIA GeForce GTX 960M","vendorID":"0x10de","deviceID":"0x139b","subsysID":"115b1462","RAM":2048,"driver":"C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvmii.inf_amd64_0d908e7baabeb056\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvmii.inf_amd64_0d908e7baabeb056\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvmii.inf_amd64_0d908e7baabeb056\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvmii.inf_amd64_0d908e7baabeb056\\nvldumdx.dll C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvmii.inf_amd64_0d908e7baabeb056\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvmii.inf_amd64_0d908e7baabeb056\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvmii.inf_amd64_0d908e7baabeb056\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvmii.inf_amd64_0d908e7baabeb056\\nvldumd.dll","driverVendor":null,"driverVersion":"27.21.14.5167","driverDate":"7-5-2020","GPUActive":false}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"none","hwCompositing":{"status":"force_enabled"},"gpuProcess":{"status":"available"},"wrQualified":{"status":"available"},"webrender":{"status":"available"},"wrCompositor":{"status":"available"},"wrSoftware":{"status":"denied"},"openglCompositing":{"status":"unused"},"omtp":{"status":"available"},"advancedLayers":{"status":"blocked:FEATURE_BLOCKED_BY_WEBRENDER_USAGE"},"d3d11":{"status":"available","version":0,"warp":false,"textureSharing":false,"blocklisted":false},"d2d":{"status":"available","version":"1.1"}}},"appleModelId":null,"sec":{"antivirus":["Avast Antivirus"],"antispyware":null,"firewall":["Firewall de Windows"]}},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":false,"telemetryEnabled":false,"locale":"es-AR","intl":{},"update":{"channel":"release","enabled":true},"userPrefs":{"browser.cache.disk.capacity":1048576,"browser.search.region":"AR","browser.search.widget.inNavBar":false,"layers.acceleration.force-enabled":true,"network.proxy.http":"<user-set>","network.proxy.ssl":"<user-set>","privacy.donottrackheader.enabled":true,"signon.rememberSignons":false,"widget.content.allow-gtk-dark-theme":false,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":6},"launcherProcessState":0,"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{}} ThreadIdNameMapping: 9932:"IPC I/O Parent",11968:"Timer",9912:"Link Monitor #1",2252:"Socket Thread",8908:"Permission",8852:"BackgroundThreadPool #1",8352:"JS Watchdog",3664:"JS Helper",15356:"JS Helper",2476:"JS Helper",15352:"JS Helper",13016:"JS Helper",11232:"JS Helper",2460:"JS Helper",14696:"JS Helper",13276:"VsyncIOThread",9748:"IPC Launch",9444:"WindowsVsyncThread",3016:"Compositor",12588:"ImageIO",11344:"IPDL Background",4040:"TRR Background",7504:"Cache2 I/O",4284:"Cookie",14216:"StreamTrans #1",13644:"Worker Launcher",11416:"StreamTrans #2",7232:"DOM Worker",20364:"QuotaManager IO",19568:"IndexedDB #1",20440:"Shutdown Hang Terminator", Throttleable: 1 TotalPageFile: 19636260864 TotalPhysicalMemory: 17086124032 TotalVirtualMemory: 140737488224256 URL: UptimeTS: 817.21561 Vendor: Mozilla Version: 86.0.1 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192
MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : a00943d9-9c2e-4633-9b59-0057a3160994 Proveedor de servicios RSVP TCPv6 : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a Proveedor de servicios RSVP TCP : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a Proveedor de servicios RSVP UDPv6 : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a Proveedor de servicios RSVP UDP : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445 MSAFD L2CAP [Bluetooth] : 2 : 32 : 1 : 256 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9fc48064-7298-43e4-b7bd-181f2089792a MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9fc48064-7298-43e4-b7bd-181f2089792a
useragent_locale: es-AR
Este informe también contiene información acerca del estado de la aplicación cuando falló.
Chosen Solution
Never mind it seems I found the issue. Nahimic for MSI was running and it seems that causes Firefox to hang
That was very good work. Well Done. Please flag your last post as Solved Problem as this can help others with similar problems.