Amazon Video Player unavailable on Firefox for Mac
Hello -
I haven't watched any Amazon Prime (paying member) for a few weeks and just tried to watch a show last night and kept getting error message "Video Unavailable". I tried several other shows, as well as turning off AdBlock and ensuring I wasn't running a VPN/proxy to no avail.
And today I am discovering I cannot play Spotify either.
Any thoughts? Part of recent updates? I am attaching a screenshot if helpful.
Much appreciated!
Elizabeth
All Replies (1)
If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.
- make sure your extensions and filters are updated to the latest version
- https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems
Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content. You can click shield icon for more detail and possibly disable the protection. You can check the Web Console for messages about blocked content.
- https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop
- https://support.mozilla.org/en-US/kb/trackers-and-scripts-firefox-blocks-enhanced-track
If you use Adblock Plus then you can consider uBlock Origin as a replacement to see if that works better (lower memory footprint).