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acehardware.com: Page does not fully load, Add To Card and Add to Wishlist spinning wheels

  • 6 replies
  • 1 has this problem
  • 16 views
  • Last reply by FredMcD

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FF 82.0.3 Mac 10.12.6

Is this an FYI due to Firefox being too far ahead in the development curve? This isn't a mom and pop website.

For any item at acehardware.com, the add to cart tab (and the add to wishlist tab next to it) are unavailable. The page does not completely load, based on the "X" instead of the 'reload' icon. Other options like product overview do not load either.

I am reporting this because it does load and work in Safari (12.1.2).

Also it is impossible to search for this, as phrases don't seem to be acceptable, and how many hits for 'hardware' do you think there might be? Also, no hits for the one word acehardware.

All Replies (6)

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Make sure you are not blocking content.

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

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That is not helpful as a day to day use. I didn't think to mention that I don't have this problem on other sites. Is the the acehardware.com site that is the problem? Also, why did you remove it from the forum, as no one else will see it?

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Last reply by ChrisG 2 hours ago

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ChrisG said

Also, why did you remove it from the forum, as no one else will see it?

Because of many attempts of scammers, the forum is not showing posts until they are checked.


Remove History For One Site {web link}

Open the History Manager <Control> (Mac=<Command>) <Shift> H. In the search bar, enter the name of the site. Right-click on one of the listings and select Forget About This Site. This should remove all information, including any site settings

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Thank you Fred. I did as you said and saw all the acehardware.com sites I visited yesterday disappear from history. I then went to acehardware.com, but still the put in cart or save to wish list are spinning wheels, and none of the clickables on that page work. However, the page is fully loaded (unlike yesterday).

This site works in Safari. There is something wrong with either the acehardware site or the latest Firefox, and I'll leave it up to the experts now that I've identified a problem.

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I called for more help.

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