Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

E bay not working on Firefox.

  • 2 replies
  • 1 has this problem
  • 10 views
  • Last reply by David

David
David
more options

Just recently when i open ebay.co.uk or.com all I get is a list of ebay categories down the left hand side in blue.If I try to proceed everything goes extra large and e bay says there is a problem. It works in Android phone but is the same problem in chrome. I do need to use ebay during lockdown when I am confined to the house and want new supplies. I am not very tech minded so please help and sort this out for me. Many thanks and kind regards to all.David.

Just recently when i open ebay.co.uk or.com all I get is a list of ebay categories down the left hand side in blue.If I try to proceed everything goes extra large and e bay says there is a problem. It works in Android phone but is the same problem in chrome. I do need to use ebay during lockdown when I am confined to the house and want new supplies. I am not very tech minded so please help and sort this out for me. Many thanks and kind regards to all.David.

All Replies (2)

Scribe
Scribe
more options

Hi, disable any ad blocker you may be using - you can often do that per site by clicking its icon on your toolbar, then reload Ebay.

Try turning off 'Enhanced Tracking Protection' for that site by clicking the shield icon at the left-hand end of the address bar while the page is loaded - Enhanced Tracking Protection in Firefox for desktop.

Try deleting ALL references to Ebay. To do that, open the 3-bar menu > Library > History, then click the Show All History link at the bottom of the list to open the History-library window. Search for Ebay in the Search History field in the top-right corner. Now in the search results, right-click on Ebay and select Forget About This Site. (Browsing and download history, cookies, cache, active logins, passwords, saved form data, exceptions for cookies, images and pop-ups for that site will be removed). Give it a few minutes to complete the deletion, then try the site (not from an old bookmark) again. More - Delete browsing, search and download history on Firefox.

Hold down the Shift key when you start Firefox to start in Safe Mode. More - Diagnose Firefox issues using Troubleshoot Mode.

If it works in Safe Mode, disable any theme or extensions you have - 3-bar menu > Add-ons > Themes/Extensions, then restart Firefox; now if it's still OK, re-enable them one by one until you find the culprit. You may need to restart Firefox after enabling some extensions.

If your question is resolved by this or another answer, please help other users by marking the best reply as Solved. Thank you!

David
David Question owner
more options

Hi scribe.Thanks so much for your reply .Tried all these fixes but ebay still the same!! Maybe the ebay uk site has problems? Any other ideas? Regards David.