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Instagram.com doesn't load - gets stuck in loop and eventually fails

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  • 1 has this problem
  • 401 views
  • Last reply by FredMcD

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Trying to access instagram.com but it gets stuck in a loop on terms and conditions screen, and eventually fails. Screenshot is attached.

Macbook Pro late 2013, OS Mojave 10.14.6

Trying to access instagram.com but it gets stuck in a loop on terms and conditions screen, and eventually fails. Screenshot is attached. Macbook Pro late 2013, OS Mojave 10.14.6
Attached screenshots

Chosen solution

Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

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All Replies (3)

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Chosen Solution

Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

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Thanks Fred - cleared instagram cookies & it worked

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Glad to help. Safe Surfing.