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Problem in take screenshot when selecting a custom region

  • 3 replies
  • 1 has this problem
  • Last reply by Saadi Sh

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When i use "Take a Screenshot", if i drag on the page to select a custom region, immediately this message is displayed in the lower right corner of the browser:

Shot Copied Your shot has been copied to the clipboard. Press CTRL-V to paste.

But even the shotted image does not paste in photo programs.

When a region is selected by clicking, if I do not change the region, I can save the screenshot. if I make a change in the region, Firefox immediately displays the same message.

What should I do?

Modified by Saadi Sh

All Replies (3)

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You have quite a few extensions, so it is possible that one of them is causing this.

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window


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My Firefox theme is on default. i tried Safe Mode and disable hardware acceleration, but the problem was not solved. userChrome.css file does not exist in the profile files folder.

This problem exists even in new and clean profiles.

I disabled Anti-virus, but the problem was not solved.

This problem has existed for months. During this time, once I completely reinstalled Windows.


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Is this a bug? Report it in Bugzilla?


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