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asking for password again!!

  • 1 reply
  • 1 has this problem
  • 4 views
  • Last reply by cor-el

mulletbay1
mulletbay1
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Hi,

Overall, TB has been great until now.

I have two email accounts on the page, mine and my wife's. Hers is fine but mine has a password box that pops up. At first, I just clicked the x and the emails would pour in, but after a few days, that would not work any longer. Sending is fine but receiving will not work. Then after repeatedly enter my password from long ago, the receiving of emails started working for a day. Now this evening, its asking for a password and no matter how many times I enter it, no go! I read your forums and disabled password authentication under tools. No go!

Can someone please help me.


Best, William

Hi, Overall, TB has been great until now. I have two email accounts on the page, mine and my wife's. Hers is fine but mine has a password box that pops up. At first, I just clicked the x and the emails would pour in, but after a few days, that would not work any longer. Sending is fine but receiving will not work. Then after repeatedly enter my password from long ago, the receiving of emails started working for a day. Now this evening, its asking for a password and no matter how many times I enter it, no go! I read your forums and disabled password authentication under tools. No go! Can someone please help me. Best, William

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" for websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window