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Google Maps immediately crashing in Firefox browser.

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Firefox V80.0.1. Mac OS High Sierra 10.13.6

Everytime I open Google maps (.co.uk or .com) it immediatley crashes. Fine on other browsers (safari, chrome) and all other websites. Just seems to be google maps.

Attached an image for reference.

Attached screenshots

Chosen solution

hi, yes the fix made it to firefox 81.0.1 and according to our data has worked as the crash volume has noticeably reduced.

have you updated to the current firefox (82.0 atm) yet and is the crash still happening in the same circumstances while trying to open google maps? if yes, can you please provide a current crash report from the "submitted" section of about:crashes?

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In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

Please, Do not post a screenshot ! !

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

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Hi Fred McD,

As indicated here are the crash reports all copied and pasted and definately no screen shot :)

6EC72830-139F-4FFC-BDB3-65256BA5A614 23/09/2020, 15:32 083B5760-D2E1-41B5-89B0-C24729F13420 23/09/2020, 15:32 67E95421-BD84-43A5-A1F3-B3FAF3DD7C3A 23/09/2020, 15:32 3148E29C-EED9-4D8E-B3D1-A5CC1EDB7419 23/09/2020, 15:32 B13FA17A-D5F4-4256-83F7-A0D38BF9DF8C 23/09/2020, 15:31 C4CBCBF3-56A2-4AC2-BAC4-E5EA6BF9ED8F 23/09/2020, 15:31 9A216A38-25F0-4A48-BE76-F28FBF371C36 23/09/2020, 15:31

Hope these help explain.

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Not sure if this went through first time so sending again...

6EC72830-139F-4FFC-BDB3-65256BA5A614 23/09/2020, 15:32 083B5760-D2E1-41B5-89B0-C24729F13420 23/09/2020, 15:32 67E95421-BD84-43A5-A1F3-B3FAF3DD7C3A 23/09/2020, 15:32 3148E29C-EED9-4D8E-B3D1-A5CC1EDB7419 23/09/2020, 15:32 B13FA17A-D5F4-4256-83F7-A0D38BF9DF8C 23/09/2020, 15:31 C4CBCBF3-56A2-4AC2-BAC4-E5EA6BF9ED8F 23/09/2020, 15:31 9A216A38-25F0-4A48-BE76-F28FBF371C36 23/09/2020, 15:31

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hi richard, you're likely hitting https://bugzilla.mozilla.org/show_bug.cgi?id=1664843. since you seem to be able to consistently reproduce the problem, would you be willing to run the tool from https://mozilla.github.io/mozregression/ to get us en exact regression range of when this issue was introduced? this would make it much more easy and quick for developers to fix any newly introduced bugs...

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Hi philipp,

Thanks for assisting. In principle yes sure. I downloaded mozregression, but in practice I'm pretty clueeless on how it actually works. I clicked on the [S] run a sinle build and got this after it tried to open in 'nightly mode':

2020-09-25T15:30:00.276000: INFO : application_repository: https://hg.mozilla.org/mozilla-central 2020-09-25T15:30:00.276000: INFO : application_vendor: Mozilla 2020-09-25T15:30:00.277000: INFO : application_version: 83.0a1 2020-09-25T15:30:00.279000: INFO : platform_buildid: 20200922154306 2020-09-25T15:30:00.280000: INFO : platform_changeset: 81d47e62000723a24bb20f1abdda51cfc62c553f 2020-09-25T15:30:00.280000: INFO : platform_repository: https://hg.mozilla.org/mozilla-central 2020-09-25T15:30:00.281000: INFO : platform_version: 83.0a1 2020-09-25T15:30:01.607000: INFO : b'_RegisterApplication(), FAILED TO establish the default connection to the WindowServer, _CGSDefaultConnection() is NULL.' 2020-09-25T15:30:37.533000: INFO : Stopped

Not at all sure if this is what you wanted?

Thanks

Richard

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thanks richard and sorry for being sparse on the instructions (there would also be an explanatory howto video on https://mozilla.github.io/mozregression/).

please follow these steps in the mozregression tool:

  • click on the scissors icon (run a new bisection)
  • in the "basic configuration" window of the wizard you can enter "https://maps.google.com" or a particular other link to page that's consistently crashing into the URL field. you can leave all other fields as they are and click next.
  • leave the profile selection window as is and click next
  • in "build selection" change the last known good build to release and then version "78". then click finish
  • now firefox will start to download and open a series of builds. click either good or bad in the tool for each build depending on if they are crashing on google maps or not.
  • this process will continue until you have narrowed down the regression range and hopefully end up on the exact change in the firefox codebase that has introduced the problem.
  • then copy/paste the last section of the log file into a reply here on the forum (like you already did for your first run of the tool)

thanks!

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Hi philipp,

As requested I followed your guidance and the result is pasted as follows. Apologies, I've pased it in its entirety, as I wasn't sure what constituted as the 'last section.' It's all the same to me...

2020-09-26T15:19:52.185000: INFO : Running mozilla-central build for 2020-07-30 2020-09-26T15:19:52.186000: DEBUG : Get URLs for 2020-08-28 2020-09-26T15:19:52.187000: DEBUG : redo: attempt 1/3 2020-09-26T15:19:52.187000: DEBUG : redo: retry: calling _default_get with args: ('https://archive.mozilla.org/pub/firefox/nightly/2020/08/',), kwargs: {'auth': None}, attempt #1 2020-09-26T15:19:52.796000: DEBUG : urllib3.connectionpool: https://archive.mozilla.org:443 "GET /pub/firefox/nightly/2020/08/ HTTP/1.1" 200 24580 2020-09-26T15:19:52.946000: DEBUG : got build_urls ['https://archive.mozilla.org/pub/firefox/nightly/2020/08/2020-08-28-15-31-26-mozilla-central/'] 2020-09-26T15:19:52.948000: DEBUG : Fetching build info from https://archive.mozilla.org/pub/firefox/nightly/2020/08/2020-08-28-15-31-26-mozilla-central/ 2020-09-26T15:19:52.948000: DEBUG : redo: attempt 1/3 2020-09-26T15:19:52.948000: DEBUG : redo: retry: calling _default_get with args: ('https://archive.mozilla.org/pub/firefox/nightly/2020/08/2020-08-28-15-31-26-mozilla-central/',), kwargs: {'auth': None}, attempt #1 2020-09-26T15:19:53.513000: DEBUG : urllib3.connectionpool: https://archive.mozilla.org:443 "GET /pub/firefox/nightly/2020/08/2020-08-28-15-31-26-mozilla-central/ HTTP/1.1" 200 46414 2020-09-26T15:19:53.815000: DEBUG : got valid_builds [(0, {'build_url': 'https://archive.mozilla.org/pub/firefox/nightly/2020/08/2020-08-28-15-31-26-mozilla-central/firefox-82.0a1.en-US.mac.dmg', 'build_txt_url': 'https://archive.mozilla.org/pub/firefox/nightly/2020/08/2020-08-28-15-31-26-mozilla-central/firefox-82.0a1.en-US.mac.txt'})] 2020-09-26T15:19:53.815000: DEBUG : Update build info from {'build_url': 'https://archive.mozilla.org/pub/firefox/nightly/2020/08/2020-08-28-15-31-26-mozilla-central/firefox-82.0a1.en-US.mac.dmg', 'build_txt_url': 'https://archive.mozilla.org/pub/firefox/nightly/2020/08/2020-08-28-15-31-26-mozilla-central/firefox-82.0a1.en-US.mac.txt'} 2020-09-26T15:19:53.817000: DEBUG : Fetching txt info from https://archive.mozilla.org/pub/firefox/nightly/2020/08/2020-08-28-15-31-26-mozilla-central/firefox-82.0a1.en-US.mac.txt 2020-09-26T15:19:53.818000: DEBUG : redo: attempt 1/3 2020-09-26T15:19:53.818000: DEBUG : redo: retry: calling _default_get with args: ('https://archive.mozilla.org/pub/firefox/nightly/2020/08/2020-08-28-15-31-26-mozilla-central/firefox-82.0a1.en-US.mac.txt',), kwargs: {}, attempt #1 2020-09-26T15:19:54.228000: DEBUG : urllib3.connectionpool: https://archive.mozilla.org:443 "GET /pub/firefox/nightly/2020/08/2020-08-28-15-31-26-mozilla-central/firefox-82.0a1.en-US.mac.txt HTTP/1.1" 200 99 2020-09-26T15:19:54.242000: DEBUG : Get URLs for 2020-07-01 2020-09-26T15:19:54.243000: DEBUG : got build_urls ['https://archive.mozilla.org/pub/firefox/nightly/2020/07/2020-07-01-21-32-12-mozilla-central/', 'https://archive.mozilla.org/pub/firefox/nightly/2020/07/2020-07-01-09-30-12-mozilla-central/'] 2020-09-26T15:19:54.245000: DEBUG : Fetching build info from https://archive.mozilla.org/pub/firefox/nightly/2020/07/2020-07-01-21-32-12-mozilla-central/ 2020-09-26T15:19:54.246000: DEBUG : redo: attempt 1/3 2020-09-26T15:19:54.246000: DEBUG : Fetching build info from https://archive.mozilla.org/pub/firefox/nightly/2020/07/2020-07-01-09-30-12-mozilla-central/ 2020-09-26T15:19:54.249000: DEBUG : redo: retry: calling _default_get with args: ('https://archive.mozilla.org/pub/firefox/nightly/2020/07/2020-07-01-21-32-12-mozilla-central/',), kwargs: {'auth': None}, attempt #1 2020-09-26T15:19:54.252000: DEBUG : redo: attempt 1/3 2020-09-26T15:19:54.253000: DEBUG : redo: retry: calling _default_get with args: ('https://archive.mozilla.org/pub/firefox/nightly/2020/07/2020-07-01-09-30-12-mozilla-central/',), kwargs: {'auth': None}, attempt #1 2020-09-26T15:19:54.642000: DEBUG : urllib3.connectionpool: https://archive.mozilla.org:443 "GET /pub/firefox/nightly/2020/07/2020-07-01-09-30-12-mozilla-central/ HTTP/1.1" 200 None 2020-09-26T15:19:54.670000: DEBUG : urllib3.connectionpool: https://archive.mozilla.org:443 "GET /pub/firefox/nightly/2020/07/2020-07-01-21-32-12-mozilla-central/ HTTP/1.1" 200 None 2020-09-26T15:19:54.717000: DEBUG : urllib3.connectionpool: https://archive.mozilla.org:443 "GET /pub/firefox/nightly/2020/08/2020-08-28-15-31-26-mozilla-central/firefox-82.0a1.en-US.mac.dmg HTTP/1.1" 200 79026849 2020-09-26T15:19:54.906000: DEBUG : got valid_builds [(1, {'build_url': 'https://archive.mozilla.org/pub/firefox/nightly/2020/07/2020-07-01-09-30-12-mozilla-central/firefox-80.0a1.en-US.mac.dmg', 'build_txt_url': 'https://archive.mozilla.org/pub/firefox/nightly/2020/07/2020-07-01-09-30-12-mozilla-central/firefox-80.0a1.en-US.mac.txt'}), (0, {'build_url': 'https://archive.mozilla.org/pub/firefox/nightly/2020/07/2020-07-01-21-32-12-mozilla-central/firefox-80.0a1.en-US.mac.dmg', 'build_txt_url': 'https://archive.mozilla.org/pub/firefox/nightly/2020/07/2020-07-01-21-32-12-mozilla-central/firefox-80.0a1.en-US.mac.txt'})] 2020-09-26T15:19:54.909000: DEBUG : Update build info from {'build_url': 'https://archive.mozilla.org/pub/firefox/nightly/2020/07/2020-07-01-21-32-12-mozilla-central/firefox-80.0a1.en-US.mac.dmg', 'build_txt_url': 'https://archive.mozilla.org/pub/firefox/nightly/2020/07/2020-07-01-21-32-12-mozilla-central/firefox-80.0a1.en-US.mac.txt'} 2020-09-26T15:19:54.910000: DEBUG : Fetching txt info from https://archive.mozilla.org/pub/firefox/nightly/2020/07/2020-07-01-21-32-12-mozilla-central/firefox-80.0a1.en-US.mac.txt 2020-09-26T15:19:54.912000: DEBUG : redo: attempt 1/3 2020-09-26T15:19:54.912000: DEBUG : redo: retry: calling _default_get with args: ('https://archive.mozilla.org/pub/firefox/nightly/2020/07/2020-07-01-21-32-12-mozilla-central/firefox-80.0a1.en-US.mac.txt',), kwargs: {}, attempt #1 2020-09-26T15:19:55.303000: DEBUG : urllib3.connectionpool: https://archive.mozilla.org:443 "GET /pub/firefox/nightly/2020/07/2020-07-01-21-32-12-mozilla-central/firefox-80.0a1.en-US.mac.txt HTTP/1.1" 200 99 2020-09-26T15:19:55.832000: DEBUG : urllib3.connectionpool: https://archive.mozilla.org:443 "GET /pub/firefox/nightly/2020/07/2020-07-01-21-32-12-mozilla-central/firefox-80.0a1.en-US.mac.dmg HTTP/1.1" 200 82643529 2020-09-26T15:20:26.583000: INFO : Launching /private/var/folders/wz/zq8m7p4d6sj35sps07h9v70c0000gn/T/tmprsul5bt_/Firefox Nightly.app/Contents/MacOS/firefox 2020-09-26T15:20:26.586000: INFO : Application command: /private/var/folders/wz/zq8m7p4d6sj35sps07h9v70c0000gn/T/tmprsul5bt_/Firefox Nightly.app/Contents/MacOS/firefox https://maps.google.com -foreground -profile /var/folders/wz/zq8m7p4d6sj35sps07h9v70c0000gn/T/tmprxcn6078.mozrunner 2020-09-26T15:20:26.646000: INFO : application_buildid: 20200730215452 2020-09-26T15:20:26.647000: INFO : application_changeset: c34351a5fd6c6bfb76ffd7b86b8757d6d95b581c 2020-09-26T15:20:26.648000: INFO : application_display_name: Firefox Nightly 2020-09-26T15:20:26.648000: INFO : application_id: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} 2020-09-26T15:20:26.648000: INFO : application_name: Firefox 2020-09-26T15:20:26.649000: INFO : application_remotingname: firefox 2020-09-26T15:20:26.650000: INFO : application_repository: https://hg.mozilla.org/mozilla-central 2020-09-26T15:20:26.650000: INFO : application_vendor: Mozilla 2020-09-26T15:20:26.650000: INFO : application_version: 81.0a1 2020-09-26T15:20:26.650000: INFO : platform_buildid: 20200730215452 2020-09-26T15:20:26.650000: INFO : platform_changeset: c34351a5fd6c6bfb76ffd7b86b8757d6d95b581c 2020-09-26T15:20:26.650000: INFO : platform_repository: https://hg.mozilla.org/mozilla-central 2020-09-26T15:20:26.650000: INFO : platform_version: 81.0a1 2020-09-26T15:20:29.445000: INFO : b'_RegisterApplication(), FAILED TO establish the default connection to the WindowServer, _CGSDefaultConnection() is NULL.' 2020-09-26T15:20:43.634000: INFO : b 2020-09-26T15:20:43.636000: INFO : b'###!!! [Parent][MessageChannel] Error: (msgtype=0x210079,name=PBrowser::Msg_RealMouseMoveEvent) Channel error: cannot send/recv' 2020-09-26T15:20:43.637000: INFO : b

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thanks - unfortunately our forum only allows for 10000 chars per reply, so the most relevant part have been cut out here :-/

when you scroll down the log, it ends with "the bisection is done/stopped" - the important part would be just the few lines above that, starting with the last "narrowed down regression window". i've attached a screenshot of how that looks for me (it's on windows but i hope it's behaving reasonable similar on macos):

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Hi philipp,

I'm afraid I dont get either "the bisection is done/stopped" or what appears in the screenshot. I've copied the last section in the hope this answers the problem.

2020-09-26T18:22:19.608000: INFO : Application command: /private/var/folders/wz/zq8m7p4d6sj35sps07h9v70c0000gn/T/tmpmdxr1rbz/Firefox Nightly.app/Contents/MacOS/firefox https://www.google.co.uk/maps -foreground -profile /var/folders/wz/zq8m7p4d6sj35sps07h9v70c0000gn/T/tmpunwi3rzb.mozrunner 2020-09-26T18:22:19.651000: INFO : application_buildid: 20200730215452 2020-09-26T18:22:19.652000: INFO : application_changeset: c34351a5fd6c6bfb76ffd7b86b8757d6d95b581c 2020-09-26T18:22:19.653000: INFO : application_display_name: Firefox Nightly 2020-09-26T18:22:19.655000: INFO : application_id: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} 2020-09-26T18:22:19.655000: INFO : application_name: Firefox 2020-09-26T18:22:19.655000: INFO : application_remotingname: firefox 2020-09-26T18:22:19.655000: INFO : application_repository: https://hg.mozilla.org/mozilla-central 2020-09-26T18:22:19.655000: INFO : application_vendor: Mozilla 2020-09-26T18:22:19.656000: INFO : application_version: 81.0a1 2020-09-26T18:22:19.656000: INFO : platform_buildid: 20200730215452 2020-09-26T18:22:19.656000: INFO : platform_changeset: c34351a5fd6c6bfb76ffd7b86b8757d6d95b581c 2020-09-26T18:22:19.656000: INFO : platform_repository: https://hg.mozilla.org/mozilla-central 2020-09-26T18:22:19.656000: INFO : platform_version: 81.0a1 2020-09-26T18:22:20.630000: INFO : b'_RegisterApplication(), FAILED TO establish the default connection to the WindowServer, _CGSDefaultConnection() is NULL.'

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hm, still not exactly what i'd expect since according to crash data the problem should have started somewhere around 2020-07-05 and the build you've ended up on is from a couple of weeks later. during testing, did the tool provide firefox versions where some were crashing and some (earlier) versions that were not crashing on google maps?

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Hi Philipp,

I don't believe it did. I've attached a screenshot of the interface fro reference.

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oh this just appears to show the first step. a firefox test build should have opened up at this point where you can check if google maps is crashing - depending on that you'd click "good" (=no crash) or "bad" (=crash) after switching back to the mozregression tool. the tool should then provide further builds to test until you end up with a final regression range like pictured in my prior screenshot.

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Hi Philipp,

I ran it again and clicked through good / bad for a lot of builds.

Hope this helps? 2020-09-28T12:02:13.977000: INFO : Narrowed integration regression window from [1d15ac60, 2ccff3de] (7 builds) to [1d15ac60, 3eea2c35] (4 builds) (~2 steps left) 2020-09-28T12:02:13.979000: INFO : Running autoland build built on 2020-07-03 23:12:41.424000, revision f559b920 2020-09-28T12:02:13.981000: DEBUG : using taskcluster route 'gecko.v2.autoland.shippable.revision.729b1888d31d5433cb200ba8d6a0651ff14fea23.firefox.macosx64-opt' 2020-09-28T12:02:13.982000: DEBUG : taskcluster.client: Using method(v1, v2, payload) calling convention 2020-09-28T12:02:13.982000: DEBUG : taskcluster.client: Found a positional argument: gecko.v2.autoland.shippable.revision.729b1888d31d5433cb200ba8d6a0651ff14fea23.firefox.macosx64-opt 2020-09-28T12:02:13.985000: DEBUG : taskcluster.client: After processing positional arguments, we have: {'indexPath': 'gecko.v2.autoland.shippable.revision.729b1888d31d5433cb200ba8d6a0651ff14fea23.firefox.macosx64-opt'} 2020-09-28T12:02:13.985000: DEBUG : taskcluster.client: After keyword arguments, we have: {'indexPath': 'gecko.v2.autoland.shippable.revision.729b1888d31d5433cb200ba8d6a0651ff14fea23.firefox.macosx64-opt'} 2020-09-28T12:02:13.985000: DEBUG : taskcluster.client: Full URL used is: https://firefox-ci-tc.services.mozilla.com/api/index/v1/task/gecko.v2.autoland.shippable.revision.729b1888d31d5433cb200ba8d6a0651ff14fea23.firefox.macosx64-opt 2020-09-28T12:02:13.986000: DEBUG : taskcluster.client: Not using hawk! 2020-09-28T12:02:13.986000: DEBUG : taskcluster.client: Making attempt 0 2020-09-28T12:02:13.988000: DEBUG : taskcluster.utils: Making a GET request to https://firefox-ci-tc.services.mozilla.com/api/index/v1/task/gecko.v2.autoland.shippable.revision.729b1888d31d5433cb200ba8d6a0651ff14fea23.firefox.macosx64-opt 2020-09-28T12:02:13.988000: DEBUG : taskcluster.utils: HTTP Headers: {} 2020-09-28T12:02:13.988000: DEBUG : taskcluster.utils: HTTP Payload: None (limit 100 char) 2020-09-28T12:02:14.014000: DEBUG : urllib3.connectionpool: Starting new HTTPS connection (1): firefox-ci-tc.services.mozilla.com:443 2020-09-28T12:02:14.241000: DEBUG : urllib3.connectionpool: https://firefox-ci-tc.services.mozilla.com:443 "GET /api/index/v1/task/gecko.v2.autoland.shippable.revision.729b1888d31d5433cb200ba8d6a0651ff14fea23.firefox.macosx64-opt HTTP/1.1" 200 234 2020-09-28T12:02:14.248000: DEBUG : taskcluster.utils: Received HTTP Status: 200 2020-09-28T12:02:14.250000: DEBUG : taskcluster.utils: Received HTTP Headers: {'Server': 'openresty', 'Date': 'Mon, 28 Sep 2020 11:02:16 GMT', 'Content-Type': 'application/json; charset=utf-8', 'Content-Length': '234', 'Content-Security-Policy': "report-uri /__cspreport__;default-src 'none';frame-ancestors 'none';", 'x-content-type-options': 'nosniff', 'x-for-trace-id': '7cfe418268a63dcc0cebc923a15b1f72', 'x-for-request-id': 'd72dc9a9-8b7a-480f-bd8b-2ef5dbcf066d', 'Access-Control-Allow-Origin': '*', 'Access-Control-Max-Age': '900', 'Access-Control-Allow-Methods': 'OPTIONS,GET,HEAD,POST,PUT,DELETE,TRACE,CONNECT', 'Access-Control-Request-Method': '*', 'Access-Control-Allow-Headers': 'X-Requested-With,Content-Type,Authorization,Accept,Origin,Cache-Control', 'Cache-Control': 'no-store no-cache must-revalidate', 'ETag': 'W/"ea-uSgPZ5PBAtotcuLZ9VpNLHmUWM0"', 'Strict-Transport-Security': 'max-age=31536000', 'Via': '1.1 google', 'Alt-Svc': 'clear'} 2020-09-28T12:02:14.251000: DEBUG : taskcluster.client: Using method(v1, v2, payload) calling convention 2020-09-28T12:02:14.251000: DEBUG : taskcluster.client: Found a positional argument: NNJDP_LDR-i_C1dWwMuWSw 2020-09-28T12:02:14.252000: DEBUG : taskcluster.client: After processing positional arguments, we have: {'taskId': 'NNJDP_LDR-i_C1dWwMuWSw'} 2020-09-28T12:02:14.252000: DEBUG : taskcluster.client: After keyword arguments, we have: {'taskId': 'NNJDP_LDR-i_C1dWwMuWSw'} 2020-09-28T12:02:14.252000: DEBUG : taskcluster.client: Full URL used is: https://firefox-ci-tc.services.mozilla.com/api/queue/v1/task/NNJDP_LDR-i_C1dWwMuWSw/status 2020-09-28T12:02:14.252000: DEBUG : taskcluster.client: Not using hawk! 2020-09-28T12:02:14.253000: DEBUG : taskcluster.client: Making attempt 0 2020-09-28T12:02:14.260000: DEBUG : taskcluster.utils: Making a GET request to https://firefox-ci-tc.services.mozilla.com/api/queue/v1/task/NNJDP_LDR-i_C1dWwMuWSw/status 2020-09-28T12:02:14.260000: DEBUG : taskcluster.utils: HTTP Headers: {} 2020-09-28T12:02:14.262000: DEBUG : taskcluster.utils: HTTP Payload: None (limit 100 char) 2020-09-28T12:02:14.275000: DEBUG : urllib3.connectionpool: Starting new HTTPS connection (1): firefox-ci-tc.services.mozilla.com:443 2020-09-28T12:02:14.501000: DEBUG : urllib3.connectionpool: https://firefox-ci-tc.services.mozilla.com:443 "GET /api/queue/v1/task/NNJDP_LDR-i_C1dWwMuWSw/status HTTP/1.1" 200 773 2020-09-28T12:02:14.508000: DEBUG : taskcluster.utils: Received HTTP Status: 200 2020-09-28T12:02:14.509000: DEBUG : taskcluster.utils: Received HTTP Headers: {'Server': 'openresty', 'Date': 'Mon, 28 Sep 2020 11:02:17 GMT', 'Content-Type': 'application/json; charset=utf-8', 'Content-Length': '773', 'Content-Security-Policy': "report-uri /__cspreport__;default-src 'none';frame-ancestors 'none';", 'x-content-type-options': 'nosniff', 'x-for-trace-id': '9c4ab4b38a116417438fe2d2a364fff8', 'x-for-request-id': '93ad052a-19c3-430d-89a9-a79cfd8c11d1', 'Access-Control-Allow-Origin': '*', 'Access-Control-Max-Age': '900', 'Access-Control-Allow-Methods': 'OPTIONS,GET,HEAD,POST,PUT,DELETE,TRACE,CONNECT', 'Access-Control-Request-Method': '*', 'Access-Control-Allow-Headers': 'X-Requested-With,Content-Type,Authorization,Accept,Origin,Cache-Control', 'Cache-Control': 'no-store no-cache must-revalidate', 'ETag': 'W/"305-nV/SxudxilcwWB8fTwxZ3UPklIY"', 'Strict-Transport-Security': 'max-age=31536000', 'Via': '1.1 google', 'Alt-Svc': 'clear'} 2020-09-28T12:02:14.510000: DEBUG : taskcluster.client: Using method(v1, v2, payload) calling convention 2020-09-28T12:02:14.510000: DEBUG : taskcluster.client: Found a positional argument: NNJDP_LDR-i_C1dWwMuWSw 2020-09-28T12:02:14.510000: DEBUG : taskcluster.client: Found a positional argument: 0 2020-09-28T12:02:14.510000: DEBUG : taskcluster.client: After processing positional arguments, we have: {'taskId': 'NNJDP_LDR-i_C1dWwMuWSw', 'runId': 0} 2020-09-28T12:02:14.511000: DEBUG : taskcluster.client: After keyword arguments, we have: {'taskId': 'NNJDP_LDR-i_C1dWwMuWSw', 'runId': 0} 2020-09-28T12:02:14.511000: DEBUG : taskcluster.client: Full URL used is: https://firefox-ci-tc.services.mozilla.com/api/queue/v1/task/NNJDP_LDR-i_C1dWwMuWSw/runs/0/artifacts 2020-09-28T12:02:14.511000: DEBUG : taskcluster.client: Not using hawk! 2020-09-28T12:02:14.511000: DEBUG : taskcluster.client: Making attempt 0 2020-09-28T12:02:14.511000: DEBUG : taskcluster.utils: Making a GET request to https://firefox-ci-tc.services.mozilla.com/api/queue/v1/task/NNJDP_LDR-i_C1dWwMuWSw/runs/0/artifacts 2020-09-28T12:02:14.511000: DEBUG : taskcluster.utils: HTTP Headers: {} 2020-09-28T12:02:14.512000: DEBUG : taskcluster.utils: HTTP Payload: None (limit 100 char) 2020-09-28T12:02:14.517000: DEBUG : urllib3.connectionpool: Starting new HTTPS connection (1): firefox-ci-tc.services.mozilla.com:443 2020-09-28T12:02:14.760000: DEBUG : urllib3.connectionpool: https://firefox-ci-tc.services.mozilla.com:443 "GET /api/queue/v1/task/NNJDP_LDR-i_C1dWwMuWSw/runs/0/artifacts HTTP/1.1" 200 None 2020-09-28T12:02:14.766000: DEBUG : taskcluster.utils: Received HTTP Status: 200 2020-09-28T12:02:14.766000: DEBUG : taskcluster.utils: Received HTTP Headers: {'Server': 'openresty', 'Date': 'Mon, 28 Sep 2020 11:02:17 GMT', 'Content-Type': 'application/json; charset=utf-8', 'Vary': 'Accept-Encoding', 'Content-Security-Policy': "report-uri /__cspreport__;default-src 'none';frame-ancestors 'none';", 'x-content-type-options': 'nosniff', 'x-for-trace-id': '58ea872ae6654468666f18d52faa8a05', 'x-for-request-id': '284ca8fa-c51e-4997-934b-c857421fea45', 'Access-Control-Allow-Origin': '*', 'Access-Control-Max-Age': '900', 'Access-Control-Allow-Methods': 'OPTIONS,GET,HEAD,POST,PUT,DELETE,TRACE,CONNECT', 'Access-Control-Request-Method': '*', 'Access-Control-Allow-Headers': 'X-Requested-With,Content-Type,Authorization,Accept,Origin,Cache-Control', 'Cache-Control': 'no-store no-cache must-revalidate', 'ETag': 'W/"1bde-6l/kjlla+wQuxZzbK8Dxeabu6q8"', 'Strict-Transport-Security': 'max-age=31536000', 'Content-Encoding': 'gzip', 'Via': '1.1 google', 'Alt-Svc': 'clear', 'Transfer-Encoding': 'chunked'} 2020-09-28T12:02:14.769000: DEBUG : taskcluster.client: Using method(v1, v2, payload) calling convention 2020-09-28T12:02:14.769000: DEBUG : taskcluster.client: Found a positional argument: NNJDP_LDR-i_C1dWwMuWSw 2020-09-28T12:02:14.773000: DEBUG : taskcluster.client: Found a positional argument: 0 2020-09-28T12:02:14.776000: DEBUG : taskcluster.client: Found a positional argument: public/build/target.dmg 2020-09-28T12:02:14.776000: DEBUG : taskcluster.client: After processing positional arguments, we have: {'taskId': 'NNJDP_LDR-i_C1dWwMuWSw', 'runId': 0, 'name': 'public/build/target.dmg'} 2020-09-28T12:02:14.777000: DEBUG : taskcluster.client: After keyword arguments, we have: {'taskId': 'NNJDP_LDR-i_C1dWwMuWSw', 'runId': 0, 'name': 'public/build/target.dmg'} 2020-09-28T12:02:14.949000: DEBUG : urllib3.connectionpool: https://firefox-ci-tc.services.mozilla.com:443 "GET /api/queue/v1/task/NNJDP_LDR-i_C1dWwMuWSw/runs/0/artifacts/public%2Fbuild%2Ftarget.dmg HTTP/1.1" 303 118 2020-09-28T12:02:15.729000: DEBUG : urllib3.connectionpool: https://firefoxci.taskcluster-artifacts.net:443 "GET /NNJDP_LDR-i_C1dWwMuWSw/0/public/build/target.dmg HTTP/1.1" 200 79466423 2020-09-28T12:02:32.630000: INFO : Stopped

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Here is a screen shot too.

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great, that points to a clear regressing change - i'll forward this information to the developers looking into the problem. i can update this thread once there is any news about a fix/workaround.

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Hi Philipp,

Ahh, great. glad you got what you needed. Yes, please let me know and hopefully I can start using maps again soon.

Thanks for your help and patience.

Richard

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mozilla is planning to fix this problem in a firefox 81.0.1 update - that's likely going to be released on thursday *fingers crossed*

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Hi Philipp,

Thought I should just let you know it is still crashing. Did Mozilla attempt to fix in the end?

Thanks

Richard

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Chosen Solution

hi, yes the fix made it to firefox 81.0.1 and according to our data has worked as the crash volume has noticeably reduced.

have you updated to the current firefox (82.0 atm) yet and is the crash still happening in the same circumstances while trying to open google maps? if yes, can you please provide a current crash report from the "submitted" section of about:crashes?

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Hi Philipp,

Embarrassingly having thought I’d updated… I hadn’t :/ Problem does now seem fixed. Apologies for the run around and many thanks to you for persevering with me and solving. You’re a Gent.

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