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more problems with ebay

  • 5 replies
  • 1 has this problem
  • 9 views
  • Last reply by jscher2000

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I don't know what it is with Firefox & Ebay. Ebay is one of the biggest, most popular sites on-line, so you'd think that all browsers would be compatible with it. Not the case, it would seem, with Firefox.

Yesterday morning all was well, but from yesterday evening my "My Ebay" page won't display correctly.

I get the header and the side bar and that is the lot, no other content.

I can still search, but even there, I am unable to select any of the alternate pics that you see when looking at an item and the option to magnify the same image doesn't work either.

Once again I've had to resort to IE, which at least works, albeit slowly.

LG.

All Replies (5)

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Do you have uBlock origin?

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Thanks for the reply. No I don't, but I do have Adblocker Ultimate, and have had for some time.

LG.

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What else have you tried for diagnosis so far?

If a site is generally known to work in Firefox, these are standard suggestions to try when it stops working normally:

Double-check content blockers: Firefox's Tracking Protection feature, and extensions that counter ads and tracking, may break websites that embed third party content (meaning, from a secondary server).

(A) The shield icon toward the left end of the address bar usually turns a bit purplish when content is blocked. Click the icon to learn more or make an exception. See: Enhanced Tracking Protection in Firefox for desktop.

(B) Extensions such as Adblock Plus, Blur, Disconnect, DuckDuckGo Privacy Essentials, Ghostery, NoScript, Privacy Badger, uBlock Origin or uMatrix usually provide a toolbar button to manage blocked content in a page. There may or may not be a number on the icon indicating the number of blocked items; you sometimes need to click the button to see what's going on and test whether you need to make an exception for this site.

Cache and Cookies: When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Clear Firefox's Cache

See: How to clear the Firefox cache

If you have a large hard drive, this might take a few minutes.

(2) Remove the site's cookies (save any pending work first). While viewing a page on the site, click the lock icon at the left end of the address bar. After a moment, a "Clear Cookies and Site Data" button should appear at the bottom. Go ahead and click that.

In the dialog that opens, you will see one or more matches to the current address so you can remove the site's cookies individually without affecting other sites.

Then try reloading the page. Does that help?

Testing in Firefox's Safe Mode: In its Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, and some other advanced features to help you assess whether these are causing the problem.

If Firefox is running: You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" Help > Restart with Add-ons Disabled
  • (menu bar) Help menu > Restart with Add-ons Disabled

and OK the restart. A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

If Firefox is not running: Hold down the Shift key when starting Firefox. (On Mac, hold down the option/alt key instead of the Shift key.) A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Any improvement?

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OK, tried turning my Ad blocker off and hey presto, it all seems to work. However, I have to ask why? I've the Ad blocker on for ages and have had no issues. Why now? Do I have to simply put up with ads from now on?

I did try that cache clearing thing. Not sure if I managed to clear it but it doesn't seem tom have made any difference anyway.

Thanks for getting back though,

LG.

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Hi LG, perhaps eBay changed something, or perhaps Firefox changed something, or perhaps your ad blocking extension changed something. If this is affecting other users of the extension, its author is likely to be in the best position to know what's happening.