Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox unusable on eBay!

  • 4 replies
  • 5 have this problem
  • 117 views
  • Last reply by keepher12

more options

I've used Firefox forever, however in the last couple weeks, I can no longer use eBay as the webiste looks weird and my account is inaccessible. (See attachment.)

I've cleared all history/caches/etc. per forum suggestions. No change. So now to use eBay, I have to switch to Safari or Chrome (which I rarely use.)

Using new 2020 Macbook Pro and latest Firefox 80.0 update. Any suggestions would be greatly appreciated!

-G

Attached screenshots

Chosen solution

It looks like Firefox is blocking files it believes are being used to track you. Unfortunately, it appears that Ebay also has core functionality components mixed into those files. Since Firefox is blocking those files from loading, Ebay will appear broken if your Enhanced Tracking Protection settings are too strict in Firefox.

To fix this, go to the Ebay website. You should see a little purple or blue shield icon on the left side of the Firefox address bar, next to the padlock icon. If you click it, press the little toggle switch to turn off Firefox's Enhanced Tracking Protection feature on Ebay. The website should reload automatically and it should be fixed.

See Enhanced Tracking Protection in Firefox for desktop for more information.

Hope this helps.

Read this answer in context 👍 4

All Replies (4)

more options

Chosen Solution

It looks like Firefox is blocking files it believes are being used to track you. Unfortunately, it appears that Ebay also has core functionality components mixed into those files. Since Firefox is blocking those files from loading, Ebay will appear broken if your Enhanced Tracking Protection settings are too strict in Firefox.

To fix this, go to the Ebay website. You should see a little purple or blue shield icon on the left side of the Firefox address bar, next to the padlock icon. If you click it, press the little toggle switch to turn off Firefox's Enhanced Tracking Protection feature on Ebay. The website should reload automatically and it should be fixed.

See Enhanced Tracking Protection in Firefox for desktop for more information.

Hope this helps.

Helpful?

more options

THANK YOU WESLEY! You crushed it!!

Helpful?

more options

EXCELLENT, Wesley!!! Thank you!!!

I've contacted eBay about this numerous times . This is not an easy task: eBay "Help" has no options for tech support, and if you can get them to call you by pretending you have a question about buying or selling, they'll tell you that they'll tell their tech team about your problem and get back to you, but they never do - UGH!!!

Helpful?

more options

here another fix. go menu for browser select protections dashboard and select standard protections, refresh and now ebay should display.

Protections Dashboard

Firefox protects your privacy behind the scenes while you browse. This is a personalized summary of those protections, including tools to take control of your online security.

Manage your privacy and security settings

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.