Search Support

Firefox is Broken

  • 2 replies
  • 1 has this problem
  • 15 views
  • Last reply by jscher2000

more options

Firefox brower is not playing videos properly.

duplicate. see https://support.mozilla.org/en-US/questions/1287469

Modified by Andrew

All Replies (2)

more options

Hi chandrakant, sorry to hear that you are facing this problem.

Does this happen with all videos or only on specific websites?

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

Do not click the Reset button on the Safe mode start window or otherwise make changes.

https://support.mozilla.org/kb/Safe+Mode

https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

Also make sure that your security software (firewall, anti-virus) isn't blocking the videos.

If it doesn't solved your problem, feel free to ask in Reply Section. Thanks for raising your question in Mozilla Support Forum.

Modified by Shashank Shekhar

more options

Whoops, it looks like your question duplicated. You can find additional replies here:

https://support.mozilla.org/questions/1287469