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Firefox 75 (and some earlier versions) crash sometimes when trying to print

  • 5 replies
  • 1 has this problem
  • Last reply by lbecker

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Not always, but often enough to be very annoying, Firefox crashes when I click File>Print Preview or File>Print when trying to print a webpage. I have not noticed anything systematic about the crashes. I did Internet searches for this problem and scoured the help on the Support site, but could find not recent mentions of this problem and no real solutions when this problem was discussed in connection with early versions of Firefox. Anyone else having this problem? I hope someone can suggest some solutions. By the way, my printer is a Brother MFC-L2700DW and I connect with it via USB. I've also tried reinstalling/updating the printer drivers, but no joy. My computer is a Dell N5110 running Win 7. I'm not too savvy about capturing Firefox error logs, but will read up on it and have some info available if anyone asks. Thanks.

All Replies (5)

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In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.


For more help on crash reports, see;

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Hi FredMcD,

Thanks for your reply. I want you to know that whenever Firefox has crashed and I've been given the option to submit a report, I've done it, or at least I thought I did. However, in about:crashes I now see a bunch of unsubmitted reports. I've just submitted the two that occurred within the last month by clicking the Submit button.

    b92ecc6e-111c-4a07-b1a4-5e2cb513e181 	4/28/2020, 5:10 PM 	
    5cb763e2-005f-47d6-9345-fc9d53dba270 	3/30/2020, 7:58 PM 	

As for the 7-10 most recent items in the Submitted Crash Reports list, I'm entering the ones from this year (2020).

bp-754866d1-27f2-4b95-ae9a-0217d0200428 4/28/2020, 3:32 PM View

bp-a080dfa9-c870-45bd-b9ae-e43040200413 4/13/2020, 11:06 AM View

bp-09dd0f38-3c37-4958-9a60-6c0b60200413 4/13/2020, 11:05 AM View

bp-42cf4324-1a97-45aa-90d6-d8e150200413 4/13/2020, 11:05 AM View

bp-de3decc6-e740-4dc0-b154-eae8a0200413 4/13/2020, 11:05 AM View

bp-805f2412-d2b4-4ef2-817b-21ec40200412 4/12/2020, 5:02 PM View

bp-3170b788-6e3c-43d1-a95c-56fc10200319 3/19/2020, 11:09 AM View

bp-49862d9e-7869-4482-81a5-e78cf0200131 1/30/2020, 11:23 PM View

bp-2c8f3bc9-5182-43e1-98f8-c8c7f0200108 1/8/2020, 9:09 AM View

I hope you find the info in these items helpful in diagnosing the problem I've been having for quite a while. Thanks again.

Best regards, Larry

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The other reports are too old to be useful.

bp-754866d1-27f2-4b95-ae9a-0217d0200428 Signature: RtlFreeHeap | BasepReleaseProcessDllPath

Uptime 1 seconds


mbae64.dll = Malwarebytes Anti-Exploit

mbae64.dll = Malwarebytes Anti-Exploit

KeyCrypt64(9).dll = AntiLogger Free = Zemana Ltd

IPSEng64.dll = Symantec Intrusion Detection

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Update Malwarebytes. If the problem continues, disable it.

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I'm using Malwarebytes Premium, currently, the latest update. I have it set to notify me when a new version becomes available, and I follow through with updating it when notified. I will follow your suggestion to disable it to see if the problem continues and will let you know what happens. Thanks again for your help. Best regards, Larry