Search Support

Beware of phishing attacks: Mozilla will never ask you to call a number or visit a non-Mozilla website. Please ignore such requests.

Learn More

I am unable to download and open attachments from gmail on firefox.

more options

Firefox is my default browser. I use gmail. I cannot download or open any attachments when using gmail in firefox

All Replies (2)

more options

Hello,

Are you able to download and open attachments on other browsers or is it exclusively Firefox? When you try to download or open the attachments does Firefox give you any error codes or responses.

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. (Firefox 57 and above) Click the Library button 57 library icon and choose History.
    (Click the menu button New Fx Menu and choose History in older Firefox versions.)
  2. In the History menu, choose "Clear Recent History...".
  3. Under "Time range to clear", select "Everything".
  4. Now, click the arrow next to Details to toggle the Details list active.
  5. From the details list, check Cache and Cookies and uncheck everything else.
  6. Now click the "Clear Now" button.

Further information can be found in the Delete browsing, search and download history on Firefox article.

Did this fix your problems? Please report back to us!

Helpful?

more options

Hi,

Try to update the latest version of Gmail app.

Also remove the caches and data in the gmail app.

I hope this helps you.

Thank you!!

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.