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Master password requested twice when opening Firefox

  • 2 replies
  • 1 has this problem
  • 6 views
  • Last reply by old_nic

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When I start Firefox I am asked for the masterpassword. Part way through typing it in the focus is stolen by a second request for the password. As a result the first one fails, and sometimes the second because the focus moves while typing. Sometimes this means I have to type the password four times as I do not notice that the focus has been stolen (so I start to type ABCDEFGHIJKLM and in the first box I get ABCDE and in the second FGHIJKLM. I am using sync. Furthermore if later I want to look at the passwords stored in the machine I am asked for the password again. In effect I end up typing the same password lots of times. But the real problem is that the focus should stay with the first request irrrespective of the cause?

When I start Firefox I am asked for the masterpassword. Part way through typing it in the focus is stolen by a second request for the password. As a result the first one fails, and sometimes the second because the focus moves while typing. Sometimes this means I have to type the password four times as I do not notice that the focus has been stolen (so I start to type ABCDEFGHIJKLM and in the first box I get ABCDE and in the second FGHIJKLM. I am using sync. Furthermore if later I want to look at the passwords stored in the machine I am asked for the password again. In effect I end up typing the same password lots of times. But the real problem is that the focus should stay with the first request irrrespective of the cause?

All Replies (2)

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You can possibly drag the 'top' master password window slightly off to see if there are more windows below it and possibly close a new MP prompt to be able to continue with the first MP prompt.

In Lockwise every attempt to inspect or edit a password will require to enter the master password and this is not very convenient if you want to inspect or edit multiple passwords.

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It is true that I could drag one password request off the other. However the second one appears after the first one and during the time when I am typing in the first password. It needs to be fixed so that only one request is made