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problem about receiving 6 figures authentication code by email

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hi there! I need some assistance regarding my Mozilla x Firefox account. I’m supposed to receive a code by e-mail but the servers have been de activated in 2019. Is there another way to go through this process?

hi there! I need some assistance regarding my Mozilla x Firefox account. I’m supposed to receive a code by e-mail but the servers have been de activated in 2019. Is there another way to go through this process?
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  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.11; rv:72.0) Gecko/20100101 Firefox/72.0

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FredMcD
  • Top 10 Contributor
4396 solutions 61665 answers

elnoichi said

. . . but the servers have been de activated

Do you mean your e-mail address is no longer available?

Such e-mail is always sent to the address on file with the website.

Check your user profile at the site. Also, check your junk mail folder.

Go to the top of any support.mozilla.org web page and press your user icon to see your Mozilla profile. Including your questions and answers.

''elnoichi [[#question-1281617|said]]'' <blockquote> . . . but the servers have been de activated </blockquote> Do you mean your e-mail address is no longer available? Such e-mail is always sent to the address on file with the website. Check your user profile at the site. Also, check your junk mail folder. Go to the top of any '''support.mozilla.org''' web page and press your user icon to see your Mozilla profile. Including your questions and answers.
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Question owner

Actually, I can login to my account and read my archives but I can't receive or send e-mails anymore since 2019.

So even if I check my junk mail folder that won't change a thing since I can't receive e-mails.. I tried to go to support.mozilla.org but when I try to change the e-mail address with my new one I'm not allowed to go further since I'm asked to verify my account by entering a code... that I can't receive.

I'm not sure if I'm clear?

Actually, I can login to my account and read my archives but I can't receive or send e-mails anymore since 2019. So even if I check my junk mail folder that won't change a thing since I can't receive e-mails.. I tried to go to support.mozilla.org but when I try to change the e-mail address with my new one I'm not allowed to go further since I'm asked to verify my account by entering a code... that I can't receive. I'm not sure if I'm clear?
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FredMcD
  • Top 10 Contributor
4396 solutions 61665 answers

Yes, I understand. I called an administrator.

Yes, I understand. I called an administrator.
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Question owner

thanks. let me know in DMs if you need some info about the account?

thanks. let me know in DMs if you need some info about the account?
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AliceWyman
  • Moderator
241 solutions 2619 answers
In case it helps: [[Add a secondary email address to Firefox Accounts]] and then make it your primary address: [[Change primary email address on Firefox Accounts]]
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cor-el
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17865 solutions 161655 answers

Can you login to the Firefox account via this web page?

Can you login to the Firefox account via this web page? *https://accounts.firefox.com/signin
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AliceWyman said

In case it helps: Add a secondary email address to Firefox Accounts and then make it your primary address: Change primary email address on Firefox Accounts

I actually tried that but I'm asked first to verify my primary address...

cor-el said

Can you login to the Firefox account via this web page?

Yes I can ! But once I'm online, I can't do anything without this "verification process"

''AliceWyman [[#answer-1296392|said]]'' <blockquote> In case it helps: [[Add a secondary email address to Firefox Accounts]] and then make it your primary address: [[Change primary email address on Firefox Accounts]] </blockquote> I actually tried that but I'm asked first to verify my primary address... ''cor-el [[#answer-1296393|said]]'' <blockquote> Can you login to the Firefox account via this web page? *https://accounts.firefox.com/signin </blockquote> Yes I can ! But once I'm online, I can't do anything without this "verification process"

Modified by elnoichi

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FredMcD said

Yes, I understand. I called an administrator.

Hey ! any update?

''FredMcD [[#answer-1296364|said]]'' <blockquote> Yes, I understand. I called an administrator. </blockquote> Hey ! any update?
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FredMcD
  • Top 10 Contributor
4396 solutions 61665 answers

You need to wait.

You need to wait.
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cor-el
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17865 solutions 161655 answers

You can try to change the email address to a service like Gmail as a test if you currently use your ISP's email service to see if that makes a difference.

You can try to change the email address to a service like Gmail as a test if you currently use your ISP's email service to see if that makes a difference.
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cor-el said

You can try to change the email address to a service like Gmail as a test if you currently use your ISP's email service to see if that makes a difference.

Thanks for the advice! I just gave it a try but it didn't work.. (Gmail can't reach the server.. which makes sense)

''cor-el [[#answer-1296590|said]]'' <blockquote> You can try to change the email address to a service like Gmail as a test if you currently use your ISP's email service to see if that makes a difference. </blockquote> Thanks for the advice! I just gave it a try but it didn't work.. (Gmail can't reach the server.. which makes sense)
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user1321319 4 solutions 59 answers

What is your ISP? (The bit after the @ symbol, like gmail.com or comcast.net)

What is your ISP? (The bit after the @ symbol, like gmail.com or comcast.net)
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cor-el
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What do you mean with: (Gmail can't reach the server.. which makes sense)

What server would Gmail try or want to access ?

Mozilla would send the email to the Gmail server and Gmail would notify you that they have received email that you can download from Gmail to your computer to read this email.

What do you mean with: ''(Gmail can't reach the server.. which makes sense)'' What server would Gmail try or want to access ? Mozilla would send the email to the Gmail server and Gmail would notify you that they have received email that you can download from Gmail to your computer to read this email.
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child_duckling said

What is your ISP? (The bit after the @ symbol, like gmail.com or comcast.net)

It's my school (now closed) email: so @etu.esc-saintetienne.frcor-el said

What do you mean with: (Gmail can't reach the server.. which makes sense) What server would Gmail try or want to access ? Mozilla would send the email to the Gmail server and Gmail would notify you that they have received email that you can download from Gmail to your computer to read this email.

My bad, I thought you wanted me to try to connect my email address to my gmail account so I could receive my emails on Gmail.

Actually, you wanted me to update my primary - or secondary - email with a gmail right?

''child_duckling [[#answer-1296921|said]]'' <blockquote> What is your ISP? (The bit after the @ symbol, like gmail.com or comcast.net) </blockquote> It's my school (now closed) email: so @etu.esc-saintetienne.fr''cor-el [[#answer-1296925|said]]'' <blockquote> What do you mean with: ''(Gmail can't reach the server.. which makes sense)'' What server would Gmail try or want to access ? Mozilla would send the email to the Gmail server and Gmail would notify you that they have received email that you can download from Gmail to your computer to read this email. </blockquote> My bad, I thought you wanted me to try to connect my email address to my gmail account so I could receive my emails on Gmail. Actually, you wanted me to update my primary - or secondary - email with a gmail right?
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cor-el
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17865 solutions 161655 answers

Yes, the intention was try to change the current email address to a Gmail email address as some email domains may not work properly with Amazon AWS used by Mozilla.

Yes, the intention was try to change the current email address to a Gmail email address as some email domains may not work properly with Amazon AWS used by Mozilla.
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