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Firefox starts, but no web sites will appear on the screen. If I type in a URL, or click on a saved link, nothing happens. Chrome works fine. Can u help?

Posted

The Option menu won't load. I tried restarting with add-ons disabled, but it doesn't re-start. I tried starting in safe mode, and it loads, but again, no web sites will load. I'm running Firefox 73.0 and , with Bit defender. And help would be appreciated!

The Option menu won't load. I tried restarting with add-ons disabled, but it doesn't re-start. I tried starting in safe mode, and it loads, but again, no web sites will load. I'm running Firefox 73.0 and , with Bit defender. And help would be appreciated!

Chosen solution

@jrian, can you check if downloading the update to firefox 73.0.1 that was released just now can address your issue?

https://www.mozilla.org/en-US/firefox/all/

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Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/80.0.3987.106 Safari/537.36

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FredMcD
  • Top 10 Contributor
4387 solutions 61564 answers

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


Are you using 0patch-Agent ? See https://support.mozilla.org/en-US/forums/support-forum-contributors/713924?last=77606

[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there? Are you using 0patch-Agent ? See https://support.mozilla.org/en-US/forums/support-forum-contributors/713924?last=77606
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cor-el
  • Top 10 Contributor
  • Moderator
17848 solutions 161542 answers

See also:

You can possibly try the current Nightly build.

See also: *https://old.reddit.com/r/firefox/comments/f2d5cu/nothing_will_load/ *[https://bugzilla.mozilla.org/show_bug.cgi?id=1614885 Bug 1614885] - Firefox 73 no longer able to load content when launched in Win7 compatibility mode You can possibly try the current Nightly build. *https://www.mozilla.org/en-US/firefox/channel/desktop/
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Question owner

Yeah, I tried starting in safe mode. No difference. It doesn't crash or error - it just wont load url's or display any web content. The 'web window' portion of the Firefox screen is blank. It is not set for Windows 7 mode - that box is unchecked. Not sure what to do :(

Yeah, I tried starting in safe mode. No difference. It doesn't crash or error - it just wont load url's or display any web content. The 'web window' portion of the Firefox screen is blank. It is not set for Windows 7 mode - that box is unchecked. Not sure what to do :(
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Question owner

I should also say, I sincerely appreciate the suggestions!

I should also say, I sincerely appreciate the suggestions!
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CNCC 0 solutions 17 answers

I think it's some issue with Firefox 70s working with the Windows 7 mode of system. I've been having the same problems after updating Firefox to 70s on my Windows 7 system. It only runs when I boot up Windows in Safe Mode.

I think it's some issue with Firefox 70s working with the Windows 7 mode of system. [https://support.mozilla.org/en-US/questions/1278362 I've been having the same problems after updating Firefox to 70s on my Windows 7 system.] It only runs when I boot up Windows in Safe Mode.
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jscher2000
  • Top 10 Contributor
8950 solutions 73359 answers

This is confusing:

CNCC said

I think it's some issue with Firefox 70s working with the Windows 7 mode of system.

What do you mean by "Windows 7 mode"?

This is confusing: ''CNCC [[#answer-1290321|said]]'' <blockquote> I think it's some issue with Firefox 70s working with the Windows 7 mode of system. </blockquote> What do you mean by "Windows 7 mode"?
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CNCC 0 solutions 17 answers

jscher2000 said

This is confusing: CNCC said
I think it's some issue with Firefox 70s working with the Windows 7 mode of system.

What do you mean by "Windows 7 mode"?

I mean that people running Windows 7 systems like me or using Win 7 Compatibility Mode will have issues running the Firefox 70s.

''jscher2000 [[#answer-1290324|said]]'' <blockquote> This is confusing: ''CNCC [[#answer-1290321|said]]'' <blockquote> I think it's some issue with Firefox 70s working with the Windows 7 mode of system. </blockquote> What do you mean by "Windows 7 mode"? </blockquote> I mean that people running Windows 7 systems like me or using Win 7 Compatibility Mode will have issues running the Firefox 70s.
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philipp
  • Top 25 Contributor
  • Moderator
5348 solutions 23617 answers

Chosen Solution

@jrian, can you check if downloading the update to firefox 73.0.1 that was released just now can address your issue?

https://www.mozilla.org/en-US/firefox/all/

@jrian, can you check if downloading the update to firefox 73.0.1 that was released just now can address your issue? https://www.mozilla.org/en-US/firefox/all/
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Question owner

Hi Philipp - thanks very much - that seems to have fixed the problem!

Hi Philipp - thanks very much - that seems to have fixed the problem!
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