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Website wont load correctly

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  • Last reply by Peter

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Hello,

This website (and this website alone) refuses to load correctly for me https://www.mql5.com/ Images do not load and formatting is "strange"

others users are not having this problem

I have switched tracking protection on/off....sometimes it helps when on, sometimes when off; there is no clear pattern

I have tried the suggestions at these pages https://support.mozilla.org/en-US/kb/websites-look-wrong-or-appear-differently https://support.mozilla.org/en-US/kb/some-pages-or-page-elements-fail-load-after-updating

I use windows 10 with the latest firefox, plus I have real-time malwarebytes

Do you have a solution?

Thank you.

Attached screenshots

All Replies (20)

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Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

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FredMcD said

Many site issues can be caused by corrupt cookies or cache. Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website. If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help? While you are in safe mode; Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches. How to disable Hardware Acceleration {web link}


none of those steps worked....any other ideas appreciated

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Start your Computer in safe mode with network support. Then start Firefox. Try Secure websites. Is the problem still there?

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia

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12345

Modified by Peter

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FredMcD said

Start your Computer in safe mode with network support. Then start Firefox. Try Secure websites. Is the problem still there? http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia


when I went into safe mode my pc could not detect any networks so I could not test the website in question

and alarmingly, when in safe mode my pc refused to recognise my current pass-number ....i started to sweat

luckily i recalled my previous pass-number and that gave me access but safe mode shouldnt have changed my pass-number....reluctant to go back in


'this may mean nothing but,' my pc hotspots off an android phone, and I notice I have the same problem when I try to access mql5.com website on my android

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I've just tested my wifes pc, the same problem occurs when accessing mql5.com

so the problem happens on 2 different pc's and an android phone, but it doesnt happen to other users of the website mql5.com

....a mystery

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Are you using the same Wi-Fi?

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FredMcD said

Are you using the same Wi-Fi?

yes, all devices

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Can you post a link to a publicly accessible page on that website (i.e. no authentication or signing on required) ?

Is this only happening with images ?

What happens if you open such an image in a new tab ? Are there errors reported ?

You can use "Tools -> Page Info -> Media" and possibly the Inspector or Network Monitor to get a URL.

See also the Web Console for possible error messages.

  • "3-bar" menu button or Tools -> Web Developer

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Hello Peter,

This probably won't apply to your situation, but just in case :

https://www.mql5.com/en/forum/310482

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Suggestion: Go to a public WiFi. Is the problem still there?

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cor-el said

1. Can you post a link to a publicly accessible page on that website (i.e. no authentication or signing on required) ? 2. Is this only happening with images ? 3. What happens if you open such an image in a new tab ? Are there errors reported ? 4. You can use "Tools -> Page Info -> Media" and possibly the Inspector or Network Monitor to get a URL. See also the Web Console for possible error messages.
  • "3-bar" menu button or Tools -> Web Developer

1. no, I have to sign in to do that

2. images are lost and page formatting is messed up, when posting comments I cant see buttons, for example

3. Hmm. We’re having trouble finding that site.

4. chrome://global/skin/icons/warning.svg chrome://browser/content/illustrations/error-server-not-found.svg

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FredMcD said

Suggestion: Go to a public WiFi. Is the problem still there?

it will be sometime before I can test that, but when I do, I will let you know

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McCoy said

Hello Peter, This probably won't apply to your situation, but just in case : https://www.mql5.com/en/forum/310482

thanks, I've tried switching virus protection off plus my android phone has the same problem and it doesnt have any virus protection

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Peter said

thanks, I've tried switching virus protection off plus my android phone has the same problem and it doesnt have any virus protection

    Bummer - thank you for trying, though.

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Would you take a look at this article please (if you haven't already) :

https://support.mozilla.org/en-US/kb/fix-problems-images-not-show

Anything helpful there ?

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Peter said my android phone has the same problem and it doesnt have any virus protection </blockquote>

Today's cel phones are just as vulnerable to viruses and malware.

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McCoy said

Would you take a look at this article please (if you haven't already) : https://support.mozilla.org/en-US/kb/fix-problems-images-not-show Anything helpful there ?


"Make sure Allow is selected next to Load Images."

there is no such option when following this instruction https://support.mozilla.org/en-US/kb/fix-problems-images-not-show#w_check-image-permissions-for-a-specific-website


    • but this happening across multiple devices:

2 pc's, 2 android phones and 1 tablet, so my pc's settings or configuration, or a bug, can be ruled out it seems

    • the other complicating factor is that other users at mql5.com are not experiencing the issues I am

....the mystery continues

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the only common variable at present is that all devices share the same wifi originated from an android phone

so perhaps my android is somehow involved

android support is the next step I suppose

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Peter said

"Make sure Allow is selected next to Load Images."
there is no such option when following this instruction
https://support.mozilla.org/en-US/kb/fix-problems-images-not-show#w_check-image-permissions-for-a-specific-website

I should have gone over that article myself; then I would have noticed that that section is till there (that particular item used to be under the Permissions tab, but has been removed) - apologies ....



Peter said

android support is the next step I suppose

Might be worth a try .....

https://support.mozilla.org/en-US/questions/new/mobile/other

(you'll have to scroll down to the bottom of the page to post your question)

And (when you get the chance) try FredMcD's suggestion.

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