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will not open Vanguard.com

  • 3 replies
  • 1 has this problem
  • 6 views
  • Last reply by RobertJ

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I get an error message saying this page not valid when using stored ID and PW. Worked fine yesterday (Jan 17) Both Win 7 PC's return same error message. Android, Chrome,and Internet Explorer are fine.

Chosen solution

Hi leftcoastdave, Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both Cookies and the Cache. Note: This will temporarily log you out of all sites you're logged in to.

To clear Cache and Cookies for a specific site, do the following:

1. Navigate to the site. 2. Click on the padlock icon at the left end of the address bar. 3. At the bottom select Clear Cookies and Site Data... 4. In the window that opens, click Remove.

If the page does not refresh automatically, click the Reload icon on your toolbar.

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All Replies (3)

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Chosen Solution

Hi leftcoastdave, Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both Cookies and the Cache. Note: This will temporarily log you out of all sites you're logged in to.

To clear Cache and Cookies for a specific site, do the following:

1. Navigate to the site. 2. Click on the padlock icon at the left end of the address bar. 3. At the bottom select Clear Cookies and Site Data... 4. In the window that opens, click Remove.

If the page does not refresh automatically, click the Reload icon on your toolbar.

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Thanks for your help.

Turns out the problem was not Firefox, it was Vanguard. They corrected the problem earlier tonight and I have full access again.

No need to clear the cache or cookies.

Dave Jan 18, 2020

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Great! Glad to hear it!

Browse Safe!