Firefox does not display Spotwalla pages, Chrome does
I've tried with and without add-ons and it never works. Chrome always works. Here's and example Spotwalla track. You're supposed to see a track and a map.
All Replies (14)
Make sure you are not blocking content.
Start Firefox in Safe Mode {web link}
A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?
https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop
Thanks Fred. That's what I meant by "with and without add ons"...safe mode.
If someone else says the example link works or doesn't work for them, that would help.
2allizom said
If someone else says the example link works . . .
Please provide a public link (no password) that we can check out. No Personal Information Please !
Is the screenshot you attached from Firefox or from another browser ?
Can you attach a screenshot that shows what you see in Firefox ?
- https://support.mozilla.org/en-US/kb/how-do-i-create-screenshot-my-problem
- use a compressed image type like PNG or JPG to save the screenshot
Can you post a link to a publicly accessible page (i.e. no authentication or signing on required) that shows what you see in Firefox ?
If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.
- make sure your extensions and filters are updated to the latest version
- https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems
Firefox shows an highlighted shield icon at the left end of the location/address bar in case Tracking Protection is blocking content.
- click the shield icon for more details and possibly disable the protection
You can check the Web Console what content is blocked.
- "3-bar" menu button or Tools -> Web Developer
- https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop
Seems to be working fine here in Firefox 72.0.1.
In some cases you get a forbidden response because third-party content is blocked. A cookie allow exception for involved domains can help in such a case or temporarily allow all third-party cookies and check what cookies get created.
cor-el said
Seems to be working fine here in Firefox 72.0.1.What OS are you using? I'm still on Windows 7.
cor-el said
In some cases you get a forbidden response because third-party content is blocked. A cookie allow exception for involved domains can help in such a case or temporarily allow all third-party cookies and check what cookies get created.I changed the protections to 'custom' and unchecked everything and it didn't change anything.
From what I understand, spotwalla/mapbox have configured the system so that if someone other than spotwalla tries to use the API, that will generate the 403. So one theory would be that my Firefox 72.0.1 is making mapbox "think" that it's not spotwalla making the call.
When I paste this link into the address bar, it returns "Forbidden":
Pasting the same thing into Chrome, I get a bage of JSON formatted text.
Modified by 2allizom
Here is the link to the discussion in the spotwalla forum: http://spotwalla.freeforums.net/thread/303/map-track
Please try Spotwalla site in Firefox private window and update the result
Amit said
Please try Spotwalla site in Firefox private window and update the result
Thanks for the additional idea. I don't quite see the logic in why a private window would work any better than a normal window, but it was easy enough to test. Unfortunately it failed in the same way.
No problem here on Windows 10 (Firefox 72.0.1) :
What do you see in the Network Monitor for these requests (Filter: api.mapbox.com) ?
Modified by cor-el
cor-el said
What do you see in the Network Monitor for these requests (Filter: api.mapbox.com) ?Thanks for the continued analysis. That 'streets...' one is the one that returns the 403 refused for me.
