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how do I remove search malware

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every time I open Firefox it opens to a search pulse page. I tried to remove the extension but there are no extensions listed. Does anyone have any suggestions?

every time I open Firefox it opens to a search pulse page. I tried to remove the extension but there are no extensions listed. Does anyone have any suggestions?
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Additional System Details

Installed Plug-ins

none

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_11_6) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/11.1.2 Safari/605.1.15

More Information

Wesley Branton
  • Top 10 Contributor
695 solutions 5507 answers

It's likely caused by an app installed on your computer outside of Firefox. You should look to make sure that you don't have any suspicious apps installed on your computer.

Additionally, it may be a good idea to scan your computer for malware using a scanning program. Malwarebytes makes a good program for Mac computers, which should detect most issues.

Hope this helps.

It's likely caused by an app installed on your computer outside of Firefox. You should look to make sure that you don't have any suspicious apps installed on your computer. Additionally, it may be a good idea to scan your computer for malware using a scanning program. [https://www.malwarebytes.com/mac/ Malwarebytes makes a good program for Mac computers], which should detect most issues. Hope this helps.
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evhenry
  • Top 25 Contributor
  • Administrator
33 solutions 190 answers

Try the malware removal programs listed here https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware#w_how-do-i-get-rid-of-malware_2

Not all malware removers will catch everything so you may have to try a couple of them.

EDIT: Whoops this article doesn't display "Malware removal programs" if you're on a mac. I'm gonna leave it incase a windows user finds this post. Thanks Wesley!

Try the malware removal programs listed here https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware#w_how-do-i-get-rid-of-malware_2 Not all malware removers will catch everything so you may have to try a couple of them. EDIT: Whoops this article doesn't display "Malware removal programs" if you're on a mac. I'm gonna leave it incase a windows user finds this post. Thanks Wesley!

Modified by evhenry

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Question owner

Thanks for the replies. I did try Malwarebytes but the problem still exists.

Thanks for the replies. I did try Malwarebytes but the problem still exists.
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Wesley Branton
  • Top 10 Contributor
695 solutions 5507 answers

Have you tried changing the Firefox home page? If that page was set as your home page, that would explain why Firefox is opening that page when you start.

Have you tried [[How to set the home page|changing the Firefox home page]]? If that page was set as your home page, that would explain why Firefox is opening that page when you start.
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